Home > Business Process Outsourcing Services > Support Desk, System Operation & Maintenance, IoT and Multi-device lifecycle

Support business’s digitalization at optimum costs with our one-stop services ranging from implementation to utilization of IT and systems
IT Outsourcing Services

Leveraging our know-how built upon our extensive service record, transcosmos offers comprehensive support from the best service base for each client to help them strengthen their competitiveness by utilizing IT.

IT Outsourcing Services

Support Desk Services

Provide the optimum helpdesk which matches with business

  • Provide wide-ranging support from implementation planning and training for business operation system and ERP to helpdesk services
  • Propose effective solutions based on our business expertise, fully understanding the context of the inquiries coming from agents and dealerships
  • Provide the optimum support for each industry and business from the user’s perspective
  • Provide multi-language, 24/7 service by combining onsite and centers

IoT Services

Appropriately manage and analyze diversified devices and data along with widespread IoT

  • Provide end-to-end support from managing, to collecting and analyzing, to leveraging the devices and data
  • Comprehensive support for all devices from monitoring to management
  • Provide services that meet the business needs by leveraging industry insights, accumulated through our proven record in business helpdesk, system operation, and maintenance services
  • Organize collected data and provide only the valuable data by leveraging BI tools

System Operation and Maintenance Services

Improve business efficiency by providing support from user’s perspective with fully understanding the business

  • Detect early signs of defects and failures by daily monitoring and data analysis
  • The services include monitoring, performing primary isolation when failure is detected, troubleshooting and onsite support, under various environments such us on-premises and cloud
  • Prevent operational errors and improve operational efficiency by standardizing monitoring process and implementing automation tools
  • Provide 24/7 services by combining onsite and centers

Lifecycle Services for Multi-Devices

Offer ever increasing devices effectively and securely

  • One-stop services ranging from procurement, to kitting, to operations management for multiple devices including PC, tablet, smartphone, and more
  • Manage assets, configuration information, and critical information to ensure security, along with device information
  • Support time-consuming operations such as developing master image, verification after OS and application updates, etc.

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