Business Process Outsourcing Services

  • Assisted Saishunkan in implementing “Skin Care Counselling Services by LINE”
  • Digital BPO Services for indirect material procurement RPA saved man-hours
  • AJINOMOTO Expense Processing Operations BPO
  • SMS service to Misato City, Saitama Prefecture Increased tax collections Over 90% open rate for text messages
  • Raised Average Customer Spend by up to 50% through “Gotcha!mall”
  • LINE@ × Twitter integrated operations More than doubled users interested in purchasing Surface
  • Checking Lesson Schedule & Canceling Appointments via LINE
  • “LINE WORKS” to Taisei Corporation
  • Saishunkan Deliver Facebook / LINE Ads Targeting Taiwanese Consumers 1sr-time Purchase Rate went up by 6%
  • Inflight Internet Service Gogo Customer Support via Chat, Call, and Twitter
  • Customer support service for “JUREN – BATTERY RENTAL SERVICE”
  • ANA Operations for a Large-Scale Website

In our current business environment, most business enterprises are working on fortifying their power to fight competitors by focusing their efforts on core businesses. By relying on us and our experience and excellent track record, we can help actualize reduction in your operational costs. We will use our expertise on Business Process Outsourcing (BPO) and take over your non-core business for you, so you do not need to worry about it and focus on what you need to.
transcosmos’ BPO services perform intensive investigation for the tasks of all of the applicable divisions in your company (e.g. General Affairs, Accounting, Human Resources, IT Systems, Design, and Development) and analyse, identify and clarify all issues in order to achieve the best scenario for you.
Moreover, transcosmos’ BPO services will also help you advance and update your business processes after identifying job redundancies and improve them by integrating, aggregating or terminating them to finally standardize the tasks that are relied on individual efforts. We will also review the operational work flow and empower automation by using our state-of-the-art IT tools.
By designing the most suitable operational system for you, to which we will also transform to be flexible and adaptable to the high-low production cycle and by implementing employee education, training and follow-up systems, we are sure we can contribute to your success. In addition, we will fully utilize our near-shore/off-shore capabilities in order to fulfil two important objectives: Improve quality and optimize operational costs. Both at the same time!
As a leading BPO provider corporation, transcosmos is committed to deliver growth on your profitability by making the best use of our vast know-how and proven business expertise.

Features of Business Process Outsourcing Services

  • Established the largest off-shore service system for Japan (China, Thailand, Vietnam, Indonesia, and the Philippines, 18 bases)
  • Offering services in a wide range of areas: systems development/operation, order processing, architectural design, mechanical design, embedded systems development, data input, human resources/accounting/sales/back-office
  • Established off-shore development system in China in 1995, before the rest of the industry
  • Time-tested wealth of experience (50 years in business, one of the longest in the help-desk industry)

Importance of BPO (Business Process Outsourcing)

In recent years, the environmental challenges that businesses face have become more complex and include such issues as labor shortages due to population decline, increase in international competitiveness, and digital business transformation. To overcome these challenges, companies need to commit their own business reformation such as strengthening the business foundation and implementing lean management.

However, most companies have been facing difficulties both inside and outside to reform their operations.

transcosmos supports its clients through Digital BPO with the latest digital technologies and accumulated 50 years of operational excellence.

Digital BPO will review business processes, streamline operations and improve productivity. Such a series of flows will lead to reform of workers.

transcosmos provides services as a company that supports customers' business transformation and creates value together.

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