CC Call Center Services

  • Ajinomoto Thailand’s Key to Success. Peek into the Strategy and Approaches of Managing Online Market in Digital Age.
  • transcosmos helped Ajinomoto Group launch AJI MALL, its shopping mall-style D2C e-commerce site powered by Shopify.
  • transcosmos offers Uji TOKUSHUKAI Medical Center, a LINE-powered reservation system for health checkups/screenings
  • transcosmos and BRAINVERSE offer a virtual space and customer services to Brain Sleep
  • transcosmos helps Kagome run a beverage campaign built on LINE Mini app
  • transcosmos offers 5A Diagnostics service to Nissen
  • With its one-stop services from e-commerce site management, sales management, logistics to customer services, fully supported Meiji Seika Pharma to successfully launch its first D2C business.
  • St. Marianna University School of Medicine, Kawasaki Municipal Tama Hospital, and Kawasaki City Fire Department launch a demonstration experiment using local 5G and other cutting-edge technology. Aim to build use cases for next-generation medical services.
  • transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list
  • transcosmos deploys and launches TOLFA service to IIJmio customer center  to boost the center’s NPS®
  • transcosmos develops and releases DEC Visual IVR The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation’s customer center by 6.6%
  • Ajinomoto Thailand’s Key to Success. Peek into the Strategy and Approaches of Managing Online Market in Digital Age.
  • transcosmos helped Ajinomoto Group launch AJI MALL, its shopping mall-style D2C e-commerce site powered by Shopify.
  • transcosmos offers Uji TOKUSHUKAI Medical Center, a LINE-powered reservation system for health checkups/screenings
  • transcosmos and BRAINVERSE offer a virtual space and customer services to Brain Sleep
  • transcosmos helps Kagome run a beverage campaign built on LINE Mini app
  • transcosmos offers 5A Diagnostics service to Nissen
  • With its one-stop services from e-commerce site management, sales management, logistics to customer services, fully supported Meiji Seika Pharma to successfully launch its first D2C business.
  • Four-party consortium conducts a demonstration experiment of emergency medical care using 5G at St. Marianna University School of Medicine Hospital
  • transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list
  • transcosmos deploys and launches TOLFA service to IIJmio customer center  to boost the center’s NPS®
  • transcosmos develops and releases DEC Visual IVR The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation’s customer center by 6.6%

Offering outsourcing services for customer support operations such as dealing with inquiries and complaints from customers,informing about products and services, and supporting marketing and sales.

Features of Call Center Services

  • Largest contact center service provider in Asia, focusing on Japan, China, and South Korea
  • Offering the largest contact center services in Japan with 25 bases and 15,450 seats as well as 37 bases and 10,670 seats overseas
  • Business experience in many industries, including financial, telecommunication, high-tech, medical, cosmetics, distribution, automobile, and airline, as well as in the public sector
  • Established Shibuya Social Media Center, one of the first in the industry to specialize in customer support for social media

Importance of call center services

Due to the development and popularization of the Internet including smartphones, customer touchpoints have diversified. As a result, the operation of call centers, which formerly were for telephone support service, has been more complicated and sophisticated over multiple channels including telephone, fax, email, website, chat, and LINE. In order to meet the needs of these operations, call centers need appropriate solutions.