Contact Center Services | transcosmos

Support diversified channels

• Offer non-voice services for smartphone users on top of traditional contact center services to support diverse, essential channels
• Chat operators and chat-bots offer non-voice services
• Help clients increase sales and boost customer satisfaction

Support designing contact centers that meet the business objectives

• Visualize contact center’s missions and identify challenges
• Rebuild and create ideal contact centers by developing improvement plans
• Develop and apply quality management criteria and the cycle

Support implementation and operation of communication channels

• A cloud-based service centrally manages customer inquiries received via every possible channel.
  The platform has an ability to work with cutting-edge technologies that include voice recognition, bot and AI.

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Provide services in China, South Korea, ASEAN, Europe and the U.S.

• Provide high quality contact center services across the globe by utilizing our accumulated know-how
• Support 23 languages with 75 bases and 32,000 workstations in Japan and abroad
• Provide multi-language contact center services for increasing foreign visitors to Japan by leveraging bases in Japan and abroad

Customer support services via LINE

• Provide call-chat hybrid customer support services via “LINE.”

Speech Recognition Solution, “transpeech”

• Help call centers improve service quality and streamline operations by offering one-stop services that include implementation of a speech-recognition environment and service operations.

Cloud Contact Center Services Powered by Amazon Connect

• By merging its operational know-how into the basic functions of Amazon Connect, transcosmos delivers a contact center with cloud-based, flexible system architecture and consulting services.