Contact Center Services | transcosmos

Digital Communication Services

Support diversified channels

• Offer non-voice services for smartphone users on top of traditional contact center services to support diverse, essential channels
• Chat operators and chat-bots offer non-voice services
• Help clients increase sales and boost customer satisfaction

Contact Center Consulting Services

Support designing contact centers that meet the business objectives

• Visualize contact center’s missions and identify challenges
• Rebuild and create ideal contact centers by developing improvement plans
• Develop and apply quality management criteria and the cycle

Platform Services

Support implementation and operation of communication channels

• A cloud-based service centrally manages customer inquiries received via every possible channel.
  The platform has an ability to work with cutting-edge technologies that include voice recognition, bot and AI.

Global Contact Center Services

Provide services in China, South Korea, ASEAN, Europe and the U.S.

• Provide high quality contact center services across the globe by utilizing our accumulated know-how
• Support 23 languages with 75 bases and 32,000 workstations in Japan and abroad
• Provide multi-language contact center services for increasing foreign visitors to Japan by leveraging bases in Japan and abroad

Customer support services via LINE

Seamlessly connects call to LINE

• Enable users to make a free call with just one click (on a button or link) on “LINE” or company websites, which will automatically connect them to IP phones.
• IVR (Interactive Voice Response) or operators will send messages to users’ LINE accounts and invite them to “LINE” chat support based on their mobile numbers.
• Delivers a call-chat hybrid customer support service via “LINE”.