Malaysia call center | transcosmos

Making the most of the multiethnic nature of the country, with its population consists primarily of the Malays, Chinese and Indians, transcosmos Malaysia offers various services including contact centers, digital marketing and e-commerce one-stop services not only to the Malaysian local market, but also to the global market. Along with the opening of the new office equipped with Kuala Lumpur Center No.2, transcosmos Malaysia reorganized its overall service delivery framework. Under the new structure, the existing head office which includes Kuala Lumpur Center No.1 will serve as a hub, a multilateral connection point for the global market, and will offer multilingual service operations. The new office with Kuala Lumpur Center No.2 will offer contact center services in addition to digital marketing, e-commerce one-stop services and payment solutions to the local Malaysian market.

■ Kuala Lumpur branch office overview

Location:

Sunway Velocity, Kuala Lumpur

Number of workstations:

300

Services:

Contact center services centered around digital transformation and customer experience, Digital marketing services, E-Commerce One-Stop services (primarily for Singapore and Malaysia), Payment solutions, etc.

Since its foundation in 2014, transcosmos Malaysia has been propelling and expanding its businesses with a focus on digital transformation as shown in its history to date. In 2015, the company formed a capital and business alliance with INTERBASE RESOURCES SDN.BHD, a leading e-commerce mall operator in Malaysia, and launched contact center, digital marketing and e-commerce one-stop services in 2016. Then in 2017, the company formed a capital and business alliance with a fintech company Soft Space Sdn Bhd. In 2019, transcosmos Malaysia began cross-border e-commerce and in-flight duty-free shopping services that do not require approval from the Food and Drug Administration, and wholesale trade. In addition, in order to meet the level of information security expected of a global company, transcosmos Malaysia successfully obtained ISO27001, the leading international standard focused on information security within the context of an overall Information Security Management System (ISMS). With the opening of a new office equipped with an operations center, transcosmos Malaysia expects to increase the number of their employees to around 600 by the end of 2020.

With a total of 19 bases in ASEAN member countries, namely, Malaysia, Vietnam, the Philippines, Thailand, Indonesia and Singapore, transcosmos delivers customer support and digital marketing services that meet local business practices and culture, laws, and user needs based on a clear understanding of each market’s characteristics. Building on its achievements and support experience on the global stage, transcosmos aims to further expand its business in the ASEAN region.

■ TRANSCOSMOS(MALAYSIA)SDN BHD overview

Name:

TRANSCOSMOS(MALAYSIA) SDN BHD (transcosmos Malaysia)

Representative:

Managing Director: Toshio Tozaki

Location:

Kuala Lumpur, Malaysia

Founded:

2014

Number of workstations:

600

Business:

Contact center services, digital marketing, e-commerce one-stop services, payment solutions, and retail/wholesale trade

Supported languages:

Malay, English, Chinese (Mandarin, Cantonese, etc.) and other Asia Pacific languages