Message from Top Management

Masaaki Muta / Takeshi Kamiya

We would like to express our sincere gratitude to our shareholders for your continued support.

From April 2023, we have assumed our roles under a new structure as Representative Directors & Co-presidents. Inheriting the philosophy that has guided us since our founding, we will continue to develop our business in line with changing markets and new demands, combine our mutual strengths, and strengthen our efforts as an unrivaled Global Digital Transformation Partner for our clients through global and diversified growth.

Assisting clients’ business transformation is at the core of the transcosmos Group. Today, we operate in 28 countries and regions worldwide, including Japan, China, South Korea, ASEAN, the United States, and Europe, and have business relationships with approximately 5,000 clients in Japan and overseas. In addition, we rank 16th*1 among top global BPO services players in the world. In the APAC region, we have established our position as the top CX services player*2 .

Our strength lies in our unique expertise in supporting both the front- and back-office functions of our clients. Anticipating trends in each industry amid major changes in future political, economic, social, and technological developments, we will further refine the way we combine “people & technology” that our Group has developed over many years. Ultimately, we will continue to offer high-value-added services that meet the evolving needs of our clients.

To achieve the goal, our new Medium-Term Business Plan sets out our vision to “Evolve to a technology solutions company from a company with operational excellence,” “Become an unparalleled leader in Asia and a Top 5 global CX/BPO services player,” and “Meet all stakeholder expectations including clients, employees and shareholders, and serve society.” Committed to this new plan, we will strive to enhance our corporate value and meet the expectations of our stakeholders.

Thank you for your continued support and encouragement.

May 2023
Masaaki Muta, Representative Director, Co-president
Takeshi Kamiya, Representative Director, Co-president

*1 Ranked 16th globally (in 2022) in the BPO market* in Gartner®, Inc.’s “Market Share: IT Services, Worldwide 2022“ by Neha Sethi et al., April 14, 2023.
*BPO market=Business Process Services
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*2 Recognized as a Leader in the Everest Group’s “Service Provider Landscape with PEAK Matrix® Assessment 2022” for the second consecutive year, while also being recognized as a Star Performer for demonstrating a high year-over-year growth rate among leaders.