Global Digital Transformation Partner

We would like to express our sincere gratitude to our shareholders and investors for your continued support.

During the Medium-term Business Plan FY2024/3-FY2026/3, we promoted the business, delivering the optimum customer experience and revolutionary productivity to clients, and contributing to the creation of a sustainable society to realize our vision of becoming the Global Digital Transformation Partner.

In the 40th fiscal term (from April 1, 2024 to March 31, 2025), both BPO (business process outsourcing) services and CX (customer experience) services were able to achieve increased revenue and profit. In the BPO services domain, we worked to capture demand for outsourcing in full-time job areas and to enhance our expertise through JVs with clients in a society beset by structural labor shortages caused by Japan’s demographics.

In the CX services domain, our unique and competitive CX platform, trans-DX for Support, hit its target of winning orders from 100 companies, and we also succeeded in capturing service demand in rapidly growing Southeast Asia economies, led to order expansion in both Japan and overseas. As a result, we achieved record-high net sales in the fiscal year ended March 2025, the middle year of the Medium-term Business Plan FY2024/3-FY2026/3, while operating profits reached their highest-ever level, excluding the three fiscal years from March 2021 to March 2023, which were affected by COVID-19-related business.

In the 41st fiscal term (from April 1, 2025 to March 31, 2026), which is the final year of the Medium-term Business Plan, we will continue to actively develop CX services to deliver the optimum customer experience and BPO services to help them improve productivity, putting support for the transformation of our clients in Japan and overseas at the center of our business, continuing to increase revenue and profit, and putting in place the foundation for the next Medium-term Business Plan.

Through these efforts, we will strive to enhance our corporate value and meet the expectations of our stakeholders.

Thank you for your continued support and encouragement.

June 2025
Masataka Okuda, Representative Director, Chairman
Masaaki Muta, Representative Director, Co-president
Takeshi Kamiya, Representative Director, Co-president