Global Digital Transformation Partner

As Japan has been experiencing both a population decline and an aging population, we consider it vital to create an environment where each and every individual can unleash their full potential to sustain our society and keep our economy vibrant. To achieve this goal, transcosmos helps both individuals and organizations develop their talent by optimally utilizing our services and experiences.

We are committed to contribute to develop, giving vitality and enthusiasm to people - the sources of innovation - through our technologies, thereby promoting the creation of new values that ultimately innovate our society and Japan as a whole.

As part of global CSR activities, transcosmos carried out a letter exchange program between children of our employees at Ikebukuro EAST office and children in Togo, supported by a Netherlands-based NGO, Friendshifts. The program created a great opportunity for children aged 4 to 13 to know and think about their different lifestyles and cultures.

Children with letters from Togo

Children with letters from Japan

Inspired by IT learning at school, students built chatbots with the help of transcosmos team. Our community initiative in Okinawa was featured by Ryukyu station, a local broadcasting station in Okinawa.

Watch video.

In an effort to contribute to social welfare activities in the communities where the company operates, and to promote well-being of disabled persons, transcosmos China, a subsidiary of transcosmos that offers comprehensive outsourcing services, has been regularly organizing social welfare events.

On July 28, 2019, nearly 100 employees from transcosmos China’s four operational bases in Shanghai voluntarily participated in a welfare event, and visited the Shanghai Zoo with 35 families with children with disabilities. At the event, our volunteers enjoyed their time with the children who were full of smiles as they drew animals and played games like quoits. In addition to the participation in the event, transcosmos China donated stationery to “暖暖公益 (WarmCharity),” the social welfare association that hosted the event.

On August 29, 2019, transcosmos China ran its first “Spring Breeze Plan,” a work experience day at transcosmos China. transcosmos China welcomed eight visitors with physical disabilities and their accompanying staff from “楽群社工事務所,” a social welfare center operated by the Shanghai Disabled Persons’ Federation. After the visit, transcosmos China received comments from the visitors that they were interested in joining transcosmos China. To enhance the employment opportunities for disabled persons, transcosmos China will continue to host work experience days and other social welfare related events. (“Spring Breeze Plan”: transcosmos China has named its initiative for hiring disabled persons “Spring Breeze Plan.” This is because in China, recruiting activities for disabled persons are usually carried out in Spring time (March to April) and “Spring Breeze” connotes “hope” and “blessing” in Chinese. Today, transcosmos China has over 3,800 employees, and 48 of those employees are with disabilities.

News Release (Japanese only)

transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea, and a subsidiary of transcosmos, donated 30 million won worth of computers for office and educational use to organizations for the people with special needs including “Incheon Differently Abled Federation” to support organizations for people with special needs in the Republic of Korea.

transcosmos Korea is increasing its charitable donations and has already decided to donate another 50 computers to the organizations other than those 22 organizations to which the company made the donation. In addition, transcosmos Korea employees engage in community services on a regular basis, and in various activities for expanding employment opportunities for persons with special needs. As transcosmos Korea’s business continues to expand and grow, the company will further promote its contribution to local communities as its corporate social responsibility.

News Release

transcosmos held a science event for children at an after-school center. transcosmos has been using such an event as an internship program for Kanagawa university students who are about to engage in job seeking activities. Under our employees’ supervision, the students were given the total responsibilities of planning and managing the event. Under the event titled “Science Kids Festival,” the students ran various programs, including learning the mechanisms of batteries using widely available materials such as charcoal and aluminum foil, and learning the mechanisms of reflection of light by making a kaleidoscope.

This joint-science event in collaboration of three parties, the Faulty of Engineering, Kanagawa University, an after-school care center operated by NPO OKAERI (welcome back), and transcosmos, has marked its sixth anniversary and has now being recognized as a model approach for creating new initiatives.

As part of our business-academic partnership, transcosmos has joined “Pro-Bono Lecture on Global Consumer Intelligence” hosted by Associate Professor Yutaka Matsuo, Graduate School of Engineering, the University of Tokyo.

transcosmos will be focusing on advancing artificial intelligence (AI) generated customer communication, and automating outsourcing process. By joining this program, transcosmos will be able to further contribute to creating AI generated services and developing skilled personnel.

■ About Pro-Bono Lecture on Global Consumer Intelligence (GCI)

This is a pro-bono course on research on consumer intelligence, and cultivation of relevant skilled personnel. The Ministry of Economy, Trade and Industry, and organizations operating data collection and analytics businesses are primarily sponsoring the course. The course has been established within the Department of Technology Management for Innovation in the School of Engineering in the University of Tokyo.

Associate Professor Yutaka Matsuo, chair of the course, is one of the leading artificial intelligence researchers in Japan. Yutaka Matsuo is an associate professor at the Graduate School of Engineering, University of Tokyo, and a guest associate professor at the National University of Singapore. He also serves as a technical advisor at Ohma Inc., a corporate advisor at Industrial Growth Platform, Inc. and a technical advisor at Pluga AI Asset Management. Matsuo specializes in artificial intelligence and web engineering. He serves as a track chair for the Web Mining category at the World Wide Web Conference, which is the most prestigious academic conference on the topic of web.

transcosmos’s employees with hearing impairments gave a presentation to lower and upper department students at Hiratsuka School for the Deaf, Kanagawa Prefecture, during “Self-Care Skills” class.

● Date :

November 5, 2014

● Number of participants :

62 (30 from lower secondary department / 32 from upper secondary department)

● Presentation :

“You have control over your own life”
- A message from a person who has lived a long time with a hearing impairment on how important it is to follow you dream, and challenges you should overcome to be part of the society -

transcosmos has been involved in a business-academic partnership project with the College of Business, RIKKYO UNIVERSITY since the fiscal year 2011. In addition to the last year’s workshop held at the university, transcosmos incorporated presentations on the latest data marketing in their regular courses as part of study subjects with formal academic credit.

■ About “Marketing Research” class (Marketing Research Basics & Using Data for Marketing)

Naohiro Yamaura, a chief consultant at transcosmos, joined as a part-time lecturer for the “Marketing Research” class taught by Professor Hiroshi Sasaki at the College of Business. In collaboration with Professor Sasaki, Yamaura gave a lectures on the basics of marketing research and on the latest data marketing case studies. In his part-time lectures and practical workshop sessions, Yamaura teaches marketing activities and consumer behavior, social media and marketing research, and utilizing web access data in marketing.
On Thursday, May 16, as a guest lecture, Masashi Hagiwara, Director and Vice President at transcosmos analytics Inc. gave a presentation titled “Next-Gen Marketing Research” which was about the latest marketing research approaches in Japan and abroad.

“Marketing Research” Class at the College of Business

transcosmos has been involved in a business-academic partnership project with the College of Business, RIKKYO UNIVERSITY since the fiscal year 2011. With the support of Okasan Online Securities, Co., Ltd., a member of OKASAN SECURITIES GROUP INC., we organized a practical workshop and presentation competition at the “Big Data Practical Seminars.”

■ About “Big Data Practical Seminars”

The Big Data practical Seminars began in September, 2012. Naohiro Yamaura, a chief consultant at transcosmos lectured to 40 second and third-year students from Hiroshi Sasaki’s Seminar in the College of Business. After going through marketing theories, different research methods and other topics required for their practical training, the students were put in practical group workshops and were then asked to put into practice the theories. Using the real-life website access data provided by Okasan Online Securities Co., Ltd., the students performed data analytics. On Thursday, December 6, 2012, transcosmos held a presentation competition. In the competition, students were to come up with the proposals for improving their clients’ businesses that they would then present to their clients on a visit to the clients’ offices. The experienced talent acquisition specialists from our Human Resources Department gave students some guidance on what to look for in giving a presentation. The whole program is designed as something that students could apply to their job seeking activities. At the competition, we evaluated students’ presentations with guest reviewers from sponsor companies, mainly persons in charge of their web strategies.

■ Presentation Competition & Awards Ceremony at the “Big Data Practical Seminars”

As educational and personnel development support, both form an integral part of our CSR initiatives, transcosmos organized an opportunity for students at K. International School Tokyo (Koto-ward, Tokyo) to experience Kiri-Origami, a Japanese traditional paper craft, and Japanese sign language.
During the Kiri-Origami class, our employees with hearing impairments acted as teachers, and made three-dimensional elephants by holding and cutting paper together with the children.
In the “Sign Language” workshop, our employees with hearing impairments gave a presentation based on a diversity standpoint, and led the children learn some greetings in sign language such as “hello” and “thank you.”

<Kiri-Origami Workshop>

<Students during Session>

● Date :

Two days (February 23 and March 2, 2011)

● Number of participants :

52 (Two classes at G2 (second graders at elementary school)

● Presentation :

About “Kiri-Origami” – The appeal of Kiri-Origami –
About “Sign Language” – Develop a positive diversity mindset -

● Workshop :

“Sign Language Workshop” – Greetings in Sign Language –
“Kiri-Origami Workshop” – Nurture Your Creativity -

As part of our CSR initiatives, transcosmos kicked off a project that focuses on assisting disabled persons with their effort in broadening various capabilities, and establishing an adequate learning environment for them.

■ Project Summary

1. Employee Development Program (internal) :

To lift our young employees’ practical skill levels and to contribute to our communities at the same time, we will continue to get them involved in designing work for advertising materials including posters, leaflets, and brochures focusing on regional hospitals and public institutions.

2. Support for Education (external) :

We will increase the opportunity to give talks to children (elementary school level) at special-needs schools including schools for children with hearing impairments.
Our employees with disabilities will be the speakers. If those employees giving talks at the institutions are graduates of those institutions, those talks will stimulate students’ motivation and commitment towards their future as our employees are likely to be seen as a manifestation of how well they are doing in the real world.

3. Support to Creating an Adequate Learning Environment (external) :

Donating Personal Computers to special-needs schools and other institutions (including both hard and soft services, including computer setup and operational training).
*We will continue with this PC donation actively with the support of ORIX Rentec Corporation (equipment purchases and deliveries), a company that operates a rental business.

Donated Personal Computers (Meisei Gakuen for the Deaf)

Presentation at Omiya Special-Needs School for the children with hearing impairment

Workshop at Omiya Special-Needs School for the children with hearing impairment

transcosmos held a business proposal contest inviting undergraduate students from all over China, with the aim of identifying new business ideas and people with talent in the Chinese market.
After the final round on April 8, 2009, we selected 10 teams as winners.

■ Participated Universities

●North China area :

Tsinghua University, Beijing University of Aeronautics and Astronautics, Beijing University of chemical Technology, Beijing Institute of Technology, China Agricultural University, Beijing University of Posts and Telecommunications, Nankai University, Tianjin University, China University of Mining and Technology, Renmin University of China (People's University of China), Central University of Finance and Economics.

●East China area :

Zhejiang University, Soochow University, Southeast University, Nanjing University

●Central China area :

Huazhong University of Science and Technology, University of Science and Technology of China

●South China area :

Macao Polytechnic Institute, Guangxi University, Guangzhou vocational & technical institute of industry & commerce, Shenzhen University, The University of Hong Kong, Sun Yat-Sen University

●Northeast area :

Liaoning University, Shenyang Jianzhu University

●Southwest area :

Chengdu University of Technology, Civil Aviation Flight University of China, Sichuan University, Southwest University of Science and Technology

●Northwest area :

Xidian University, Xi’an Jiaotong University

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