Risk Management

Risk Management Policy

With the purpose of ensuring business continuity and stable growth through the implementation of risk management procedures, we have laid out the basic principles of risk management requirements in the “Risk Management Basic Rules,” and we manage and address various business risks in accordance with the Rules.

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Disaster & Infectious Disease Management and Control

In preparation for mitigating the impact of unexpected events such as earthquakes, typhoons, infectious diseases, regional conflicts and terrorist attacks, we, as a company operating across the world, continue to strengthen the measures and initiatives in accordance with the basic policies descried below.

Risk Management Policy
  • We will give the highest priority to human lives and well-beings of people.
  • We will minimize financial losses for our stakeholders and the Company.
  • We will act with integrity and fairness even in the times of emergencies.
  • We will always collect risk-related information from our headquarters, offices and operational bases located both inside and outside of Japan, and share the information with related parties as needed.
■ Disaster Risk Management Manual

We distribute “Rules to remember in times of a disaster,” a card which describes expected initial responses to a disaster, safety reporting procedures to the company, emergency contact information and other important rules to our full-time and contract employees. We ensure that they always carry the card with them in case of an emergency.

Disaster Risk Management Manual

■ Infectious Disease Management and Control

We have an Infectious Disease Control Manual that describes necessary preparations for influenza and other infectious diseases, and procedures to follow in case of an outbreak of such diseases. Based on this manual, we carry out effective measures against infectious diseases proactively in a planned manner. Under our basic policy - “Human life is our top priority,” “Prevent the spread of infection,” and “Business continuity” -, we endeavor to prevent infections. In case of any outbreak, we implement flexible and adequate measures such as focus our management resources on controlling the situation.

■ Safety Confirmation System

As part of our risk management measures, we have a “Safety Confirmation System” in place to confirm our employees’ safety in times of a disaster. Our managers’ top priority during a disaster is to confirm our employees’ and their families’ safety. By gathering disaster information from each area, we grasp the safety of our employees and their families and strive to resume our business operations as early as practicably possible. We conduct periodic safety confirmation training using the system in preparation for disasters such as a major earthquake. During the 2018 Hokkaido Eastern Iburi earthquake that hit in September, 2018, we successfully confirmed the safety of about 4,000 officers and employees in the disaster-hit area with the system.

■ Emergency Preparedness Kit

All of our centers across Japan are equipped with emergency preparedness supplies. During the 2018 Hokkaido Eastern Iburi earthquake, we provided our officers and employees affected by the earthquake with water, pre-processed rice (alpha rice) and hardtack stocked in each of our centers located in Sapporo city. Furthermore, our Disaster Risk Management Office in the Tokyo main office immediately procures and delivers other essential relief supplies to disaster-hit areas in an effort to ensure the safety and security of our officers and employees who are affected by a disaster.

■ Automated External Defibrillators (AEDs) in Workplaces

In order to respond to emergencies arising from health condition of our officers and employees, our centers in Japan are all equipped with AEDs. AED is an electronic lifesaving device that delivers an electric shock through the chest to the heart to stop arrhythmias and help prevent sudden cardiac arrest (sudden cardiac death). With simple audio commands, AEDs are designed to be simple to use for laypersons. Nonetheless, we conduct first aid training courses to enable the effective use of the AEDs.

Photos for AED

■ Risk Management Initiatives for International Assignees & Business Travelers

We have corporate policies and risk response schemes in place to ensure our employees’ safety whilst they are abroad. In addition, in order to nurture our employees’ awareness towards risks, we distribute the “Risk Management Manual” outlining not only courses of action to be taken but also the procedures to be followed when an accident occurs in the country our employee visits on business or is sent to as an expatriate.

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Business Continuity Initiatives

Being a company that supports our clients’ business processes focusing on both sales expansion and cost optimization, it is in our absolute interest that we are prepared for unexpected events such as natural disasters and accidents, and are able to continue with our business even in times of such emergencies. Therefore, each center has its respective business continuity plan (BCP) in place to enhance their BCP initiatives.

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