Make It Real, Together.

Guided by our fundamental management philosophy that “Client satisfaction is the true value of our company and that the growth of each of our employees creates the value that shapes our future,” we, transcosmos inc., uphold “people & technology” as the foundation of our business. Through our business activities, we aim to enrich the lives and happiness—in other words, the well-being—of all our stakeholders.

Based on this philosophy, we established the following Fundamental Policy on Customer Harassment to secure a workplace where all personnel working at transcosmos (hereinafter referred to as “employees”) can feel safe both physically and mentally while building good relationships with customers or clients.

■Definition of Customer Harassment

We define customer harassment as behaviors by customers or clients in the workplace that exceed socially acceptable levels and harm employees’ work environments, taking into account the nature of employees’ work duties and other conditions. Such behaviors include intimidating, slanderous, or sexual harassment or comments.

■Measures against Customer Harassment

We sincerely value customers’ and clients’ feedback and requests, and will continue striving to deliver services and products that meet their expectations. At the same time, we will take measures to protect our employees and work environments when we determine that behaviors constitute customer harassment based on the above definition. We will take appropriate action, including working with corporate lawyers and other relevant authorities, against behaviors deemed malicious.

■Initiatives