Global Digital Transformation Partner

Since our foundation, we have been delivering highly valuable services by uniting “people” and “technology” through “scheme.” We believe that developing highly skilled professionals is important for both our employees and for us as a company. Under this belief, we are leading initiatives to help our people develop, grow and enhance their abilities.

■ 401 Internal Training Programs

In support of our employees’ career and skill development, as many as 401 training programs have been made available to our employees including a new employee induction program, IT and operational skill training courses, and other optional business skill training courses.

■ Career Consulting

With the purpose of assisting our employees to grow and develop their career and to energize our organization, we have a “Career Consulting Center.” Our career consultants assist our employees in sorting out their career concerns such as “anxious about the future” and “unsure about my career aptitude and career direction,” and encourage them to develop their career proactively.

■ transcosmos Library

■ Reward Program for 417 Recommended Qualifications

We offer an extensive reward program to assist our employees with obtaining qualifications. Under this program, an employee is awarded with the course fees and a one-time allowance if they have successfully obtain the qualifications. The program covers a wide range of areas, as many as 417 types (for the fiscal year 2019), including TOEIC, bookkeeping and Information Technology Passport Examination. By combining the program with our internal, optional business school classes, our employees will be able to develop their skills without incurring huge costs.

Since 2020, we have conducted annual engagement surveys (eNPS) of all full-time employees and officers of transcosmos inc.
The survey response rates were high for all three years at 85% or above. To address challenges identified by past surveys such as HR systems and leadership communication, we have implemented company-wide as well as department-level initiatives to make improvements. To enhance senior management communication with employees, which has been a challenge from the previous survey, we hosted town hall meetings in Japan and abroad in FY2024/3 in addition to the Global Strategy Conference and the Internal Mid-Year Briefing as a new program. By creating more opportunities for employees to communicate directly with senior management, FY2024/3 eNPS score increased 1.5 points from the previous year. We will continue to enhance employee engagement which in turn increases client loyalty, and ultimately translates into business growth.