Human Resource Development

Human Capital Management at transcosmos

At transcosmos, the growth and success of each employee serve as the driving force for bringing our Purpose to life: Make It Real, Together. By transcending limits and connecting people through technology, we open a universe of possibilities for growth and success. By enhancing the capabilities and autonomy of diverse talent and promoting value creation through teamwork, we meet the expectations of our clients and society while enhancing sustainable corporate value.

■ Instilling the transcosmos Philosophy Framework

Since our founding, we have valued our Fundamental Management Philosophy as the founding spirit of the Company. To commemorate our 60th anniversary, we established a Philosophy Framework consisting of our Purpose, Vision, and Values, together with our founding spirit, as the cornerstone of our management approach. We share this framework with employees in Japan and overseas through our internal portal, multilingual communications, and by embedding it into training programs.
*Please retain the current English where appropriate.

Visit here for the transcosmos Philosophy Framework

■ Learning Foundation and Opportunities to Take on Challenges

We provide a learning foundation that supports employee growth and opportunities to take on new challenges that broaden experience. Through diverse learning opportunities, including more than 500 in-house training courses, we support autonomous career development.

Learning FoundationLearning platform that promotes continuous growth
  • Compliance and Personal Information Protection Training
  • Performance Evaluation Training
  • Cybersecurity Training
  • Structured Legal Training
  • Mental Barrier-Free Training
  • LGBTQ/SOGIE Training
  • Business and Human Rights Training
  • Career Development Seminar
  • LGBTQ Forum
  • Service Profitability Enhancement Project
Level-based Programs
  • Future Leadership Development
  • Newly Promoted Employee Training
  • Management Training
  • AI Talent Development
  • Risk Management Training
  • Risk Resolution Program Training
  • Work-Life Balance Support Training
Early-Career Employee Development
  • New Employee Training
  • Pre-Assignment Training for New Graduates
  • Specialized Training for New Graduates
  • Follow-up Training
Other Programs
  • Role-specific ISMS/QMS Training
  • Retirement Allowance and Defined Contribution Pension Training
  • Pre-Return-to-Work Orientation
  • Retirement Seminar
  • In-house Training Program: Learning Opportunities
Opportunities to Take on ChallengesOpportunities aligned with motivation and capability
Selective Programs
  • Career Value Program
  • Career Academy
  • Cross-Industry Business Leadership Academy
  • J-WIN (Women's Leadership Development)
Other Programs
  • Professional Qualification Incentive Program
  • Internal Job Posting System
■ Key Initiatives

The following key human resource development initiatives support an environment where every employee can learn and take on challenges autonomously.

Learning Foundation

Level-based and Position-based Training

We maintain a training framework tailored to each employee’s growth stage and role, supporting the acquisition of knowledge and skills required at every level.

Future Leadership Development

We select next-generation leadership candidates and foster a management perspective and leadership skills through dialogue with senior executives.

Strengthening AI Talent Development

We promote the practical use of generative AI and develop talent with the skills required in the AI era to drive business transformation.
Opportunities to Take on Challenges

Internal Job Posting System

To support employees’ autonomous career development, we operate an internal job posting system that provides opportunities to take on challenges across a wide range of roles and business areas.

Career Consulting System

We have established a Career Consulting Center to support employee growth and energize our organization. Through consultations on future concerns and career paths, we support autonomous career development.

Support for Group Companies

Support for Group Companies

By sharing training programs and other educational assets developed by transcosmos with companies across our Group, we help optimize development costs, strengthen human resource development efforts, and contribute to enhancing corporate value across the Group.

■ Human Resource Development Initiatives Supporting Business Growth
● Future Leadership Development

In this next-generation leadership development program, selected high-potential employees gain opportunities to consider the future of themselves and their organizations through sessions led by the Co-presidents and career interviews with executive mentors. Since its launch in FY2025, a cumulative total of 57 employees have participated.

Management Academy program flow (for illustration purposes only)
Management Academy program flow (for illustration purposes only)

● Strengthening AI Talent Development

In FY2027, we transformed the digital skills training program launched in FY2019 into an AI talent development program. While maintaining a training framework aligned with the Ministry of Economy, Trade and Industry's Digital Skills Standards, we are shifting our focus toward developing talent who can actively leverage generative AI in their work. By accelerating AI adoption across the Company, we will continue to develop talent to support business growth in the AI era.

AI Talent Development framework (for illustration purposes only)
AI Talent Development framework (for illustration purposes only)

■ Investment in Human Resource Development (FY2026)

We disclose training hours and expenses as indicators of our investment in human capital.

Total training hours Average hours per employee Training expenses
308.940hours 21.3hours ¥194million
Level-based and position-based training Management Academy Digital skills training Internal job posting system
New employee and follow-up training Management development Available positions Applicants
1,162participants 1,511participants 23participants
(FY2025-FY2026 cumulative: 57)		 1,860 participants
(FY2019-FY2026 cumulative: 6,280)		 130positions 79applicants
(FY2016-FY2026 cumulative: 677)

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Initiatives to Increase Employee Engagement

Since 2020, we have conducted annual engagement surveys (eNPS) of all full-time employees and officers of transcosmos inc.
The survey response rates were high for all three years at 85% or above. To address challenges identified by past surveys such as HR systems and leadership communication, we have implemented company-wide as well as department-level initiatives to make improvements. To enhance senior management communication with employees, which has been a challenge from the previous survey, we hosted town hall meetings in Japan and abroad in FY2024 in addition to the Global Strategy Conference and the Internal Mid-Year Briefing as a new program. By creating more opportunities for employees to communicate directly with senior management, FY2024 eNPS score increased 1.5 points from the previous year. We will continue to enhance employee engagement, which in turn increases client loyalty, and ultimately translates into business growth.

  FY2022 FY2023 FY2024
Number of respondents 11,023 11,010 11,646
Valid response rate 89.6 % 85.9 % 87.2 %

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