News & Topics
12.16.22
DECCCDMECGL
transcosmos opens its official social media pages featuring its 5A Loyalty Diagnostics services
transcosmos inc. hereby announces that the company has launched its official Facebook and LinkedIn pages for its 5A Loyalty Suite, a suite of 5A loyalty diagnostic services that helps businesses build their loyalty marketing strategies.
12.12.22
DECCCGL
transcosmos releases “transpeech,” its contact center speech recognition solution in South Korea
transcosmos inc. hereby announces that transcosmos Korea, Inc., its subsidiary that provides business process outsourcing (BPO) services for businesses in the South Korean market, has begun to deliver “transpeech,” a voice recognition and analytics solution at its contact centers.
12.08.22
DECCC
transcosmos wins an Excellence Award, Office Environment Category at the Contact Center Awards 2022
Offers flexible work options and a safe and secure workplace for employees with cutting-edge technology, backup framework for home agents, and thorough COVID-19 control measures
12.06.22
DECCCGL
transcosmos launches CX services powered by voicebots in Indonesia
transcosmos inc. recently developed a voicebot solution in partnership with WIZ.AI, a leading innovator in voice AI technology.
12.02.22
DECCCDMECGL
transcosmos China once again wins “China Best Customer Experience Award,” at the “Golden Voice Award,” a prestigious award in the Chinese contact center industry
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received China Best Customer Experience Award at the Golden Voice Award: China Best Customer Contact Center & Customer Experience Award Ceremony, 2022, held on December 1, 2022.
12.01.22
DECCCDMEC分析
transcosmos announces the latest survey findings Self-service options are vital for your customer journey. 2 in 3 users consider switching to a different company if self-service options fail.
transcosmos inc. hereby announces that the company has published the results of “Consumer to Business Communications Trend Survey 2022-2023.”
11.30.22
DEC
St. Marianna University School of Medicine, Kawasaki Municipal Tama Hospital, and Kawasaki City Fire Department launch a demonstration experiment using local 5G and other cutting-edge technology. Aim to build use cases for next-generation medical services.
transcosmos inc., St. Marianna University School of Medicine, NTT Communications Corporation, and Kawasaki City hereby announce that the four parties will begin a demonstration experiment to create use cases for next-generation medical services using local 5G and other cutting-edge technologies on Wednesday, December 7, 2022.
11.30.22
DECCCDMECGL
transcosmos China’s 8 e-commerce service clients win spot in the TMALL GMV Top10 list
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, assisted eight clients in scoring a spot in the TMALL GMV Top 10 list (by category) during China’s 2022 Double Eleven Online Shopping Festival.
11.28.22
BPO
transcosmos expands BPO Center Sasebo to accommodate growing BPO business
transcosmos inc. hereby announces that the company will expand BPO Center Sasebo, its center opened in 2019, by around 440㎡ to accommodate the growing BPO business, and employ 100 new members.
11.17.22
DECEC
transcosmos wins Shopify Plus Partner of the Year 2022
transcosmos inc. hereby announces that the company has strengthened its partnership with Works Human Intelligence Co., Ltd. as WHI’s Solution Partner.
11.17.22
BPO
transcosmos strengthens partnership with WHI, the provider of full-suite HCM system for enterprise “COMPANY®”
transcosmos inc.is proud to announce that on November 17, 2022, the company received a Plus Partner of the Year 2022 award at Shopify Partner of the Year 2022 - Japan by Shopify Japan Inc., the Japanese entity of the world’s leading ecommerce platform Shopify Inc.
11.16.22
DECCCDM
transcosmos releases a VoC marketing solution that enhances usability and boosts CX
transcosmos inc. is proud to announce that the company has released a VoC marketing solution that helps clients solve their marketing-related challenges.
11.15.22
BPO
transcosmos opens BPO Center Sapporo Tanukikoji East, its new BPO center
transcosmos inc. hereby announces that the company has opened a new center, BPO Center Sapporo Tanukikoji East, in Sapporo city, Hokkaido. The new center launched its services in November, 2022.
11.09.22
DECCC
transcosmos assists the Tokyo Metropolitan Government in its SUTEKI MIRAI JYUKU Season 2, an employment support project designed for single-parent households
transcosmos inc. hereby announces that the company will assist the Tokyo metropolitan government in its employment support project designed for single-parent households, SUTEKI MIRAI JYUKU – Bright Future Academy –.
11.07.22
DECCC
transcosmos contact centers with around 800 agents receive COPC certification, a globally recognized performance management standard
transcosmos inc. is proud to announce that the company’s two contact centers have received COPC certification by COPC Inc., a US-based global consulting firm, based on the COPC Customer Experience (CX) Standard, a globally recognized performance management framework for contact center operations.
11.04.22
DEC
transcosmos project for solving social challenges in medical field chosen by MIC as one of its FY2022 Development Demonstration for Realizing Local 5G Services to Solve Issues
transcosmos inc. is proud to announce that the company’s proposal for the FY2022 Development Demonstrations for Realizing Local 5G Services to Solve Issues run by the Ministry of Internal Affairs and Communications (MIC) has been chosen by MIC as a project in the medical field.
10.31.22
DECCCDMGL
transcosmos expands Chiang Mai Center, its operations center in Thailand
transcosmos inc. hereby announces that the company has expanded its operations center Chiang Mai Center in Thailand, which the company opened in March, 2022.
10.26.22
DECCCDM
transcosmos and transcosmos online communications help Misawa City, Aomori Prefecture deliver municipal information to its citizens via LINE
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered KANAMETO, a Digital Transformation (DX) tool powered by LINE, to Misawa city, Aomori prefecture (City Mayor: Yoshinori Kohiyama) on October 1, 2022.
10.19.22
DECCCDMECGL
transcosmos takes stage at World Marketing Summit ONLINE 2022, world’s leading online marketing seminar
transcosmos inc. is proud to announce that the company has become a Bronze sponsor of the world’s leading online marketing seminar, World Marketing Summit ONLINE 2022.
10.17.22
CCBPO
Marking its 20th membership anniversary, transcosmos receives HDI Membership Platinum Award by HDI-Japan, the world’s leading association in the support services industry
transcosmos inc. is proud to announce that the company has received a HDI membership Platinum Award by HDI-Japan, the world’s leading association and certification body created for the technical support industry.
10.06.22
DECBPO
1,422 transcosmos members receive Appointment Letter for Digital Promotion Member by the Digital Agency
transcosmos inc. is proud to announce that as many as 1,422 company employees have been appointed Digital Promotion Members by the Digital Agency.
10.03.22
DECCC
transcosmos opens a new operations center, Marketing Chain Management Center Sapporo Odori Park
transcosmos inc. hereby announces that the company has opened a new center, Marketing Chain Management Center Sapporo Odori Park, in Sapporo city, Hokkaido.
09.30.22
DECCCDMECGL
transcosmos China named “Top 10 Recommended Customer Center Professional Outsourcing Brands in China” for the third straight year
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was named one of the “2022 Top 10 Recommended Customer Center Professional Outsourcing Brands in China” at “The First Digital Operations & BPO Management Forum” held on September 22, 2022, by the Customer Care & Management World Group.
09.28.22
DECECGL
transcosmos expands and relocates Indonesian e-commerce subsidiary headquarters to strengthen business in the market
transcosmos inc. hereby announces that PT. transcosmos Commerce, its Indonesian subsidiary specializing in e-commerce business, has expanded and relocated its headquarters to further enhance its business.
09.27.22
DECCCDMECGL
transcosmos launches Global Trust & Safety Services, connecting centers in Japan and abroad
transcosmos inc. hereby announces that the company has launched Global Trust & Safety services, connecting its operations centers in Japan and abroad.
09.26.22
DECCCDMECGL
transcosmos launches a Chinese-version of its 5A Loyalty Diagnostics Service website
transcosmos inc. is pleased to announce that the company has launched a Chinese-version of its 5A Loyalty Diagnostic Service website, which assists businesses in developing their loyalty marketing strategies.
09.21.22
DECCCDMBPO
transcosmos signs an official partnership agreement with RYUKYU GOLDEN KINGS, a professional basketball team in the B. League
transcosmos inc. is proud to announce that the company has signed an official partnership agreement for the 2022/2023 season with the professional Okinawa basketball team, RYUKYU GOLDEN KINGS.
09.20.22
DECCCDMECGL
transcosmos wins a five-star rating for the 7th straight year from TMALL, China’s largest online marketplace
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded a five-star rating as TMALL Service Partner for the first half of 2022 by TMALL, the largest online marketplace in China, at the TMALL & Taobao Ecosystem Laboratory Opening and 2022 Ecosystem Service Partner Award Ceremony held on August 25, 2022.
09.16.22
DECBPO
transcosmos joins Human Capital Management Consortium
transcosmos inc. hereby announces that the company has joined the Human Capital Management Consortium, established by Kunio Ito, Director of Hitotsubashi University CFO Education and Research Center, and six other founding members.
09.14.22
DECBPO
transcosmos becomes a Tokyo-metropolis certified Social Firm
transcosmos inc. is proud to announce that the company has been certified as a Tokyo Social Firm by the government of Tokyo.
09.07.22
DECCC
transcosmos deploys and launches TOLFA service to IIJmio customer center to boost the center’s NPS®
transcosmos inc. hereby announces that in September 2022, the company deployed and began offering TOLFA, a toll-free web channel that acts as a new online customer touchpoint, to IIJmio customer center.
09.06.22
DECBPOGL
transcosmos named a Leader and a Star Performer in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2022
transcosmos inc. is honored to announce that the company was named a Leader for the second year in a row in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC – Service Provider Landscape with PEAK Matrix® Assessment 2022” announced in August 2022.
09.02.22
DECCCDMECGL
transcosmos receives Most Influential Call Center Enterprises Award and Top 50 Most Influential Service Outsourcing Enterprises Award
transcosmos inc. is proud to announce that on August 30, 2022, Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary received Most Influential Call Center Enterprises 2021-2022 and Top 50 Most Influential Service Outsourcing Enterprises 2021-2022 for its strong leadership in the call center industry and abundant achievements in outsourcing services.
09.01.22
DECCC
transcosmos and NTT Com launch a demonstration test of customer services in a virtual space in the metaverse
transcosmos inc. and NTT Communications Corporation announced today that in August, they launched a demonstration test of a virtual communication service in the metaverse to enable businesses to serve customers online via enjoyable virtual communication.
09.01.22
DECCC
transcosmos and NTT Com launch a demonstration test of a virtual contact center in metaverse
transcosmos inc. and NTT Communications Corporation announced today that in August they launched a demonstration test of a virtual contact center in the metaverse to improve working conditions for employees as well as to support communication between businesses and their customers.
08.31.22
BPO
transcosmos donates 3,000 face masks to the social welfare corporation,Sasebo City Social Welfare Council
transcosmos inc. hereby announces that the company has donated 3,000 face masks to Sasebo City Social Welfare Council, a social welfare corporation in Sasebo city, Nagasaki prefecture.
08.24.22
DECCCDMECGL
transcosmos launches an English-version of its 5A Loyalty Diagnostics Service website
transcosmos inc. is pleased to announce that the company has launched an English-version of its 5A Loyalty Diagnostic Service website, which assists businesses in developing their loyalty marketing strategies.
08.22.22
BPO
transcosmos opens BPO Center Osaka Yodoyabashi to help the construction industry achieve DX
transcosmos inc. hereby announces that the company today opens BPO Center Osaka Yodoyabashi, an operations center specifically designed to serve the construction industry, in Osaka city, Osaka.
08.18.22
DECCCDM
transcosmos develops and releases DEC Visual IVR equipped with AI-recommended FAQs as a new standard feature
transcosmos inc. is proud to announce that its DEC Visual IVR has reduced incoming call volume via visual interactive voice response (IVR) by 6.6% from before at a customer contact center of Benesse Corporation.
08.17.22
DECGL
transcosmos beefs up management structures of overseas subsidiaries to expand its Global Business
transcosmos inc. hereby announces that the company has beefed up management structures of its overseas subsidiaries in order to further grow its global business.
08.16.22
DECBPO
transcosmos named a JPX-Nikkei Index 400
transcosmos inc. is proud to announce that the company has been chosen as a JPX-Nikkei Index 400.
07.21.22
DECCC
transcosmos opens and launches Sales Chat Center service to enhance online customer services
transcosmos inc. hereby announces that the company opened a Sales Chat Center in July, 2022 in order to further enhance its online customer services.
07.19.22
transcosmos appoints Koichi Iwami and Masaaki Muta as Co-president to reinforce management structure
transcosmos inc. hereby announces that on June 22, 2022, the company has appointed Koichi Iwami and Masaaki Muta to the position of Representative Director, Co-president.
07.07.22
DECDMEC
transcosmos builds & manages Epson Sales Japan official Shopify store
transcosmos inc. is proud to announce that the company has built an e-commerce website powered by the e-commerce platform Shopify, for Epson Sales Japan Corporation.
06.24.22
DECCC
transcosmos takes part in Tokyo Metropolitan Government’s employment support business designed for single-parent families, SUTEKI MIRAI JYUKU – Bright Future Academy -
transcosmos inc. hereby announces that the company will assist the Tokyo metropolitan government in its employment support business designed for single-parent households, SUTEKI MIRAI JYUKU – Bright Future Academy –.
06.22.22
transcosmos declares its support for the Task Force on Climate-related Financial Disclosures
transcosmos inc. hereby announces that the company has declared its support for the Task Force on Climate-related Financial Disclosures (TCFD) and its recommendations.
06.21.22
DECCCGL
transcosmos Korea signs a business partnership agreement with JA Korea to offer education to many more young people
transcosmos inc. hereby announces that transcosmos Korea, Inc., its subsidiary that provides business process outsourcing (BPO) services for businesses in the South Korean market, has entered into a business partnership agreement with Junior Achievement Korea.
06.09.22
DECCCDMECGL
transcosmos earns 2022 Douyin E-Commerce Brand Operations Services Partner certification
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co.,Ltd., its wholly-owned subsidiary has received a 2022 Douyin E-Commerce Brand Operations Services Partner certification.
06.08.22
DECBPO
transcosmos named a Noteworthy DX Company 2022 by METI/TSE
transcosmos inc. is proud to announce that the company was recognized as a Noteworthy DX Company 2022 under the Digital Transformation Stock Selection (DX Stock) program by the Ministry of Economy, Trade and Industry (METI), and the Tokyo Stock Exchange (TSE) on June 7, 2022.
05.31.22
DECCC
transcosmos starts offering all-in-one CX platform Genesys Cloud CX
transcosmos inc. hereby announces that the company has started offering a cloud contact center platform, Genesys Cloud CX™ provided by Genesys Cloud Services K.K., further increasing its range of contact center solutions.
05.20.22
DECCCDMBPO
transcosmos presents acrylic sheets as Covid-19 preventive measures to Okinawa Prefecture
transcosmos inc. hereby announces that the company on Monday, May 16, 2022, donated Okinawa prefecture 1,100 acrylic sheets that can be used as a preventive measure against the novel coronavirus. transcosmos hopes the acrylic sheets assist restaurants, cafes, bars and other dining places in preventing the spread of infections.
05.16.22
DECCC
transcosmos sets up a dedicated booth for its home-based contact center support desk
transcosmos inc. hereby announces that the company has set up and launched a dedicated booth for support desks for its home-based contact centers with the aim of further spreading such centers.
05.10.22
DECCCGL
transcosmos Korea signs an official partnership agreement with Genesys, the global leader in the cloud contact center market
transcosmos inc. is pleased to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has signed a partnership agreement with Genesys, a global leader in the cloud contact center market.
04.28.22
04.27.22
Announcement: The late Koki Okuda awarded the Shogoi (Senior Fifth Rank) and
The Order of the Rising Sun, Gold Rays with Neck Ribbon by the Government of Japan
transcosmos inc. is honored to announce that our late Founder and a director, Koki Okuda, has been awarded the Shogoi (Senior Fifth Rank) and the Order of the Rising Sun Gold Rays with Neck Ribbon by the Government of Japan, for his significant contributions to the advancement of the Japanese information service industry through his business activities.
04.19.22
DEC
transcosmos signs a collaboration agreement on digital transformation with Oyama town, Sunto-gun, Shizuoka prefecture
transcosmos inc. is honored to announce that the company signed a “Collaboration Agreement between Oyama Town and transcosmos inc.” with Oyama town, Sunto-gun, Shizuoka prefecture on March 29, 2022.
04.18.22
DECCC
transcosmos and Jasmy co-develop an application, a solution for home-based contact centers to overcome Security and Agent Management challenges
transcosmos inc. hereby announces that the company has co-developed an application Jasmy Secure PC for Contact Center with Jasmy Incorporated.
04.15.22
ECGL
Find & Meet something new at Meetz STORE, a showrooming store Opens on April 29 in Takashimaya Shinjuku Store
TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., is delighted to announce that Meetz STORE, our retail store designed specifically for showrooming will open in Takashimaya Shinjuku store on April 29, 2022.
04.15.22
DECCCDMECBPOGL
transcosmos renames its agile software development subsidiary in Vietnam
transcosmos inc. hereby announces that the company renamed transcosmos Technologic Arts Co., Ltd. a wholly-owned subsidiary that offers agile software development services in Vietnam, “transcosmos technology Vietnam co., ltd.” on April, 15, 2022.
04.12.22
DECCCGL
transcosmos employs 1,891 new employees in South Korea in one year, helping the country revitalize its job market
transcosmos inc. is delighted to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has hired 1,891 new emfployees in one year, and has ranked 4th in the “Top 10 Companies: Growth in National Pension Service Members (*)” list issued by the National Pension Service. transcosmos Korea earned top 10 rankings for two years in a row after being ranked 7th last year.
04.08.22
DECBPO
transcosmos creates a guidebook for educators as part of commissioned project by MEXT
transcosmos inc. is proud to announce that the company has created a guidebook, “Learning Environment for the New Era – ‘one device for one student’.”
04.05.22
DECCCDMECGL
IDEMIA partners with Soft Space to enable Tap on Phone payments
This is an abridged version of the press release announced on March 2, 2022, by Malaysia’s fintech player, Soft Space Sdn. Bhd., a group company of transcosmos.
04.04.22
DECBPO
transcosmos recognized as a DX Certified Business Operator by METI
transcosmos inc. is proud to announce that on April 1, 2022, the company was recognized as a DX Certified business operator by the Ministry of Economy, Trade and Industry (METI), after going through a screening process by INFORMATION-TECHNOLOGY PROMOTION AGENCY, JAPAN (IPA).
03.28.22
03.16.22
DECCCDMGL
transcosmos opens Manila Center 2, a new operations center in the Philippines
transcosmos inc. is pleased to announce that the company has opened Manila Center 2 located in Quezon City, Metropolitan Manila, its second operations center with 340 workstations in the Philippines.
03.14.22
DECCCDMGL
transcosmos opens Chiang Mai Center, a new operations base in Chiang Mai, Thailand
transcosmos inc. hereby announces that the company has opened Chiang Mai Center, the third operations center in Chiang Mai, Thailand.
03.10.22
DECCCDM
transcosmos releases the first contact center service equipped with LINE AiCall in Japan A packaged service comes with AI chatbot, AI auto-response and non-voice services via SIP connect to AVAYA PBX
transcosmos inc. hereby announces that the company has connected LINE AiCall, AI-powered call services by LINE Corporation, with AVAYA PBX in its contact centers via SIP connect.
03.08.22
DECDM
transcosmos forms a business alliance with DIGITAL HEARTS, a leading game debugging business in Japan
transcosmos inc. is delighted to announce that on March 8, 2022, the company formed a business alliance with DIGITAL HEARTS CO., Ltd., a subsidiary of DIGITAL HEARTS HOLDINGS Co., Ltd., which offers debugging services for games, mobiles and websites.
03.04.22
ECGL
Takashimaya Group launches showrooming store business
TAKASHIMAYA TRANSCOSMOS INTERNATIONAL COMMERCE PTE. LTD., a joint venture of Takashimaya Company, Limited. and transcosmos inc., hereby announces that the company will launch a showrooming store business, opening stores specifically designed for showrooming.
03.03.22
EC分析
transcosmos announces the results of “Global Online Shopping Survey in 8 Cities 2022”
transcosmos inc. conducted its proprietary “Global Online Shopping Survey in 8 Cities 2022” in order to gauge the current trends in consumer online shopping behavior worldwide.
02.15.22
DECCCGL
transcosmos opens new operations bases, Myeongdong Center and Yeongdeungpo Center, in South Korea
Ttranscosmos inc. hereby announces that the company has opened two new centers in the Republic of Korea to accommodate its growing business in the market.
02.14.22
DECCCDMECGL
Soft Space, Malaysia’s leading fintech player and a member of transcosmos group enters into strategic partnership with JCB
Tokyo/Kuala Lumpur, February 14, 2022 - The world’s leading fintech player, Soft Space Sdn. Bhd., a group company of transcosmos inc. has announced a new strategic partnership with Japan’s only international payment brand, JCB Co. Ltd..
02.10.22
DECDM
transcosmos helps Kosai city, Shizuoka prefecture renovate its LINE Official Account to enhance its features and services
transcosmos inc. hereby announces that the company implemented DEC Connect, its proprietary API platform that lets users create links to various external systems, databases and more, to Kosai city, Shizuoka prefecture on February 1, 2022.
02.07.22
DECCCDMECGL
transcosmos wins a five-star rating for the 6th consecutive year from TMALL,China’s largest online marketplace
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL Service Partner for the second half of 2021 by TMALL, the largest online marketplace in China, on January 17, 2022.
01.31.22
DECCCECGL
transcosmos opens a new center in Neijiang City, Sichuan Province, its first operations center in the southwest region of China
transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, held a signing ceremony on January 13, 2022, to mark the opening of its new operations center in Neijiang city with the People’s Government of Dongxing District, Neijiang city, Sichuan province, China.
01.25.22
CC
“The Effect of Background Music on Call Center Agents” A joint-study by USEN, transcosmos and OTSUMA WOMEN’S UNIVERSITY suggests
USEN CORPORATION, a member of USEN-NEXT HOLDINGS Co., Ltd., transcosmos inc., and OTSUMA WOMEN’S UNIVERSITY have conducted a joint study to examine the effect of background music (BGM) on call center agents.
01.13.22
DECCC
transcosmos and Advanced Media deploy the English version of AI voice assistant to Kyocera DSJ for the first time in Japan
transcosmos inc. and Advanced Media, Inc. are proud to announce that the two companies have implemented the English version of AI-powered voice assistant services, the first of its kind in Japan, for KYOCERA Document Solutions Japan Inc.
01.11.22
DECBPOGL
transcosmos named a Leader in APAC Customer Experience Management Provider by Everest Group in its Customer Experience Management Provider research
transcosmos inc. is honored to announce that the company was named a Leader in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2021” announced in December 2021.
