News & Topics

News & Topics

12.12.23

transcosmos carries out a tree-planting project in Yaese-cho, Okinawa prefecture to achieve carbon neutrality

transcosmos inc. hereby announces that on Saturday, December 9, 2023, the company planted a total of 160 HIKANZAKURA (Taiwan Cherry) and azalea trees on a land of approximately 4,000m² in Yaese-cho, Okinawa prefecture as part of transcosmos Forest project, the company’s afforestation activity to promote environmental conservation.

12.11.23

transcosmos Thailand wins 4 awards at TCCTA Contact Center Awards 2023

transcosmos inc. is proud to announce that transcosmos (Thailand) Co., Ltd., its subsidiary, has made remarkable achievements at the TCCTA Contact Center Awards 2023 hosted by Thai Contact Center Trade Association (TCCTA).

12.07.23

transcosmos forms a partnership with BORDER, a Fortnite metaverse production studio

transcosmos inc. is proud to announce that the company has signed a partnership agreement with BORDER, a Fortnite metaverse production studio jointly operated by NEIGHBOR and EbuAction.

12.04.23

transcosmos opens its 2nd operations center in Taiwan

transcosmos inc. is pleased to announce that the company has opened Chihlee Center, its second operations center in Taiwan to accommodate its growth in the market.

12.01.23

transcosmos will open BPO Center Sendai Itsutsubashi to accommodate business growth

transcosmos inc. is pleased to announce that the company will open BPO Center Sendai Itsutsubashi in Sendai city, Miyagi prefecture, the second BPO center in Tohoku region.

11.22.23

transcosmos Korea receives COPC Certification for 5 years in a row

transcosmos inc.is proud to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea, has received COPC certification, a certification by COPC Inc.

11.21.23

transcosmos holds a signing ceremony, commemorating the signing of the location agreement for its new BPO Center Nagasaki Stadium to be opened in autumn, 2024

transcosmos inc.is pleased to announce that the company has held a ceremony with Nagasaki prefecture and Nagasaki city commemorating the signing of the location agreement of BPO Center Nagasaki Stadium City, a new center scheduled to be opened in autumn, 2024.

11.16.23

transcosmos helps Vma plus plan & run Meta World Festival 2023 Winter

transcosmos inc. hereby announces that the company will assist Vma plus Co., Ltd. in planning and running Meta World Festival 2023 Winter, an event which kicks off on December 12, 2023.

11.15.23

transcosmos forms business alliance with eLogiT, a logistics firm specializing in e-commerce

transcosmos inc. hereby announces that the company has formed a business alliance with eLogiT co., ltd., and officially started the partnership on November 15, 2023.

11.14.23

Communication experience is the decisive success factor in CX. Self-service option is critical

transcosmos inc. hereby announces that the company has published the results of “Consumer to Business Communications Trend Survey 2023-2024.”

11.10.23

transcosmos now verified as Amazon Ads Partner in the United States

transcosmos inc. a global digital transformation leader is proud to announce that transcosmos America, Inc., its wholly-owned subsidiary has been verified as an Amazon Ads Partner as part of the Amazon Marketing Cloud partner program in the United States.

11.08.23

transcosmos awarded Silver in the PRIDE INDEX 2023, an indicator of workplace commitment to LGBTQ-inclusive initiatives

transcosmos inc. is proud to announce that on Tuesday, November 7, 2023, the company was ranked with Silver in the PRIDE INDEX 2023, an overall indicator of workplace commitment to LGBTQ+ and other sexual minority-inclusive (LGBTQ) initiatives.

10.30.23

transcosmos opens a new contact center in Zhengzhou, Henan Province, China

transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, has opened a new operation center in Zhengzhou city, Henan province in China, which offers high-value added contact center services.

10.27.23

transcosmos Korea opens a library in a child welfare facility in Seodaemun-gu district, Seoul

transcosmos inc. is proud to announce that transcosmos Korea, Inc., its subsidiary and a business process outsourcing provider in the Republic of Korea (South Korea), has launched “with together,” a social campaign.

10.26.23

transcosmos releases a new service that auto-collects/calculates GHG emissions data. Saves man-hours by 97%

transcosmos inc. hereby announces that the company has launched a new business, offering a service that automatically collects required data and calculates clients’ GHG emissions.

10.18.23

transcosmos holds Insight & Solution Seminar 2023 with Applied Technology and Autodesk, a digital conference designed to help the construction/manufacturing industries solve challenges

transcosmos inc. hereby announces that the company will hold Insight & Solution Seminar 2023 on November 8, 2023 with APPLIED TECHNOLOGY CO., LTD.

10.11.23

transcosmos carries out a tree-planting project in Yaese-cho, Okinawa prefecture

transcosmos inc. hereby announces that on Saturday, December 9, 2023, the company will plant a total of 160 HIKANZAKURA (Taiwan Cherry) and azalea trees on a land of approximately 4,000m² in Yaese-cho, Okinawa prefecture as part of its carbon neutral program.

10.10.23

transcosmos helps Ajinomoto Group run AJI MALL, the Group’s e-commerce website

transcosmos inc.hereby announces that the company has built AJI MALL, Ajinomoto Group’s D2C (direct-to-consumer) e-commerce mall powered by Shopify, and offered e-commerce operations services to the Ajinomoto Group.

09.27.23

transcosmos names “Taobao & TMALL Five-Star Partner” for 8 consecutive years

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded as a “Taobao & TMALL Five-Star Partner (Integrated Service)” at the Taobao & TMALL DIGITAL Brand Ecological Convention 2023 held on August 22, 2023.

09.21.23

transcosmos receives Excellence in Disability Inclusion Company Award (The Tokyo Metropolitan Governor’s Award)

transcosmos inc. is proud to announce that the company has won an Excellence in Disability Inclusion Company Award by the Tokyo Metropolitan Government as a company that carries out exceptional initiatives in employing people with disabilities.

09.08.23

transcosmos joins Wakayama Prefecture Corporate Forest project, and kicks off forest conservation initiative

transcosmos inc. hereby announces that the company has joined Wakayama prefecture’s Corporate Forest project, the company’s first forest conservation initiative towards a carbon neutral world.

09.07.23

transcosmos signs a workcation agreement with Goto city, Nagasaki prefecture

transcosmos inc. hereby announces that the company has signed a workcation agreement with Nagasaki prefecture and Goto city in the prefecture to drive its effort in enhancing employee well-being and solving local challenges specific to the region.

09.06.23

transcosmos holds a corporate event on a global scale in the metaverse

transcosmos inc. hereby announces that the company held the 2023 Golden Award in Korea on Thursday, July 27, 2023, connecting the real-world venue, the metaverse hall and Zoom.

09.05.23

transcosmos makes Declaration of DECO Movement, a new National Movement for New and Prosperous Lifestyles toward Decarbonization

transcosmos inc. hereby announces that the company supports the National Movement for New and Prosperous Lifestyles toward Decarbonization, or DECO Movement, a new movement launched by the ministry of the environment.

08.30.23

transcosmos holds an experiential event for the children of its employees at MCM Center Naha

transcosmos inc. hereby announces that the company held an experiential event for the children of its employees at its MCM Center Naha on Sunday, August 20, 2023.

08.25.23

08.24.23

transcosmos collaborates with TOKYO FM! Holds a public radio recording event, making audience enjoy the show via the senses of sound, sight, and smell in the metaverse world

transcosmos inc. is proud to announce that the company has collaborated with TOKYO FM in a public radio show recording, a show that lets the audience enjoy the show not only via sound, but also via sight and smell in the metaverse.

08.23.23

transcosmos selected as a JPX-Nikkei Index 400 constituent

transcosmos inc. is proud to announce that the company has been selected as a JPX-Nikkei Index 400 constituent for the fiscal year 2023 (from August 31, 2023 to August 29, 2024), the second consecutive year after the fiscal year 2022.

08.15.23

transcosmos releases “transpeech,” its proprietary voice recognition solution designed for the Chinese language environment

transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, has begun to deliver “transpeech,” a voice recognition solution designed for the Chinese language environment.

08.09.23

transcosmos opens a new operations center in Mexico

transcosmos inc. hereby announces that the company has opened a new operations center, Mexico City Center in Mexico.

08.08.23

transcosmos selected as an FTSE Blossom Japan Sector Relative Index constituent for the first time

transcosmos inc.is proud to announce that the company has been selected as an FTSE Blossom Japan Sector Relative Index constituent for the first time.

08.02.23

transcosmos joins the Taskforce on Nature-related Financial Disclosures (TNFD) Forum

transcosmos inc. hereby announces that the company has endorsed the philosophy of the Taskforce on Nature-related Financial Disclosures (TNFD) and has become a member of the TNFD Forum.

07.28.23

transcosmos offers a metaverse service to JAPAN POST INSURANCE

transcosmos inc. hereby announces that the company offered a metaverse space to JAPAN POST INSURANCE Co., Ltd.

07.26.23

transcosmos offers Uji TOKUSHUKAI Medical Center, a LINE-powered reservation system for health checkups/screenings

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies began offering reservation features of KANAMETO, a Digital Transformation (DX) tool powered by LINE, to Uji TOKUSHUKAI Medical Center, TOKUSHUKAI Medical Group on July 3, 2023.

07.24.23

transcosmos releases an omnichannel contact center platform transCxLink in China

transcosmos inc. hereby announces that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, has developed and released transCxLink, an omnichannel contact center platform for the Chinese market.

07.13.23

transcosmos to run a booth at World Tour Tokyo by Salesforce Japan

transcosmos inc. hereby announces that the company will exhibit at World Tour Tokyo, a two-day event run by Salesforce Japan Co., Ltd., as an Expo GOLD Sponsor. The event is scheduled to run from Thursday, July 20 to Friday, July 21, 2023.

07.12.23

transcosmos offers a metaverse space to SAKURA Law Office, led by the lawyer Kenshiro Michishita

transcosmos inc. hereby announces that the company has offered a virtual space, the metaverse, to SAKURA Law Office.

07.11.23

transcosmos joins Metaverse Japan Will take the stage at the Metaverse Japan Summit 2023

transcosmos inc. hereby announces that the company has joined Metaverse Japan to help the development of the metaverse.

07.07.23

transcosmos signs a comprehensive collaboration agreement with Susono city, Shizuoka prefecture to accelerate DX in the local government

transcosmos inc. hereby announces that the company signed a comprehensive collaboration agreement with Susono city, Shizuoka prefecture to accelerate Susono city’s digital transformation (DX) on July 6, 2023.

07.06.23

transcosmos gives lectures on startups for undergraduate and MBA students at the University of Indonesia

transcosmos inc. hereby announces that PT. transcosmos Commerce, its Indonesian subsidiary specializing in e-commerce business, has given lectures for students at the University of Indonesia the oldest state-run university in Indonesia.

07.05.23

transcosmos expands MCM Center Okinawa Koza, its operations base in Okinawa city

transcosmos inc. hereby announces that the company has expanded the Marketing Chain Management Center Okinawa Koza, its operations base in Okinawa, integrating the Marketing Chain Management Center Okinawa (MCM Center Okinawa), a center which opened in June 1999 in Okinawa city, as the center will be closed due to an aging building.

07.03.23

transcosmos establishes transcosmos Human Rights Policy

transcosmos inc. hereby announces that the company has established transcosmos Human Rights Policy to promote its initiatives towards respecting human rights in line with guiding principles of its Fundamental Sustainability Policy.

06.28.23

transcosmos and BRAINVERSE offer a virtual space and customer services to Brain Sleep

transcosmos inc. hereby announces that the company, in partnership with BRAINVERSE CO.,Ltd. will offer a virtual space and VR customer services built on virtual reality (VR) and augmented reality (AR) technologies to Brain Sleep Co., Ltd..

06.26.23

transcosmos opens BPO Center Osaka Midosuji, a center which offers IT one-stop services from requirement definition, development, operations & maintenance to data utilization

transcosmos inc. hereby announces that the company has opened BPO Center Osaka Midosuji, a center which offers one-stop IT-related services from requirement definition, development, operations and maintenance, to data utilization.

06.21.23

In partnership with Adalo, Inc. transcosmos releases Adalo Full Support Package, a solution to overcome all kinds of challenges in using no-code tools

transcosmos inc.hereby announces that the company, in partnership with Adalo, Inc., will begin offering Adalo Full Support Package, a comprehensive solution for users to overcome challenges they face in using no-code tools in Japan.

06.20.23

transcosmos develops a tool for hiring multilingual talents in the Philippines using ChatGPT’s language translation feature

transcosmos inc. hereby announces that the company will beef up its effort to hire multilingual talents to meet the rising needs for multilingual services.

06.19.23

transcosmos China receives COPC certification for two projects run by its contact centers

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received COPC certification for its contact center projects run by its centers located in Shanghai and Xi’an on May 25, 2023.

06.12.23

transcosmos signs new alliance agreement with Dassault Systèmes, applying solutions to wider areas

transcosmos inc. is delighted to announce that the company has signed a new system integrator alliance (SIA) agreement with Dassault Systèmes K.K..

06.09.23

transcosmos joins HIROGARE MIRAI JYUKU, an employment support project for single-parents

ttranscosmos inc. hereby announces that the company will collaborate with a non-profit organization, Single Mothers’ Forum, in its HIROGARE MIRAI JUKU, or Expand Your Future Academy project, offering business etiquette and call center agent training courses.

06.02.23

transcosmos launches a Metaverse Fan Community with QON

transcosmos inc. is delighted to announce that the company launched MINNA-NO Metaverse Community (Metaverse Community for All) with QON Inc., on June 1, 2023.

05.31.23

Tyro Now Offers Tap to Pay on iPhone for Customers to Accept Contactless Payments

This is an abridged version of the press release announced on May 17, 2023, by Malaysia’s fintech player, Soft Space Sdn. Bhd., a group company of transcosmos.

05.30.23

transcosmos releases HCM Analytics Platform, a service which helps companies meet human capital information disclosure requirements

transcosmos inc. hereby announces that the company has released HCM Analytics Platform, a service which visualizes human capital information and helps listed companies meet the obligation to disclose human capital metrics in their securities report from the fiscal year ended March 31, 2023.

05.29.23

transcosmos releases Quick Support Cloud with GAI service powered by generative AI on Quick Support Cloud, its support desk support tool

transcosmos inc. hereby announces that the company has released Quick Support Cloud with GAI, a service powered by generative AI to Quick Support Cloud, its support desk support tool.

05.15.23

transcosmos forms capital and business alliance with Cogent Labs, a company which develops & offers cutting-edge AI technologies Aims to expand its BPO x DX service portfolio

transcosmos inc. and Cogent Labs Inc. hereby announce that the two companies have signed a capital and business alliance agreement.

05.12.23

transcosmos and TINKERS - China’s software development company well-versed in cutting-edge technology – form a capital & business alliance

transcosmos inc. hereby announces that the company has formed a capital and business alliance with TianJin Tinkers Computer Information Technology Co.,Ltd., a software development company in China.

04.24.23

transcosmos China wins “CTI Forum Editors’ Choice Award - Contact Center Digital Intelligence Solutions”

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received the Contact Center Digital Intelligence Solutions Award at the Call Center&Enterprise Communication Expo China 2023 and CTI Forum Editors’ Choice Award Ceremony hosted by CTI Forum on April 13, 2023.

04.20.23

transcosmos to develop services powered by ChatGPT to enhance TCI-DX Service

transcosmos inc. hereby announces that the company will drive its effort towards developing and offering more advanced TCI-DX Service – a suite of services that covers all digital customer touchpoints throughout the customer journey – using ChatGPT by OpenAI.

04.19.23

transcosmos BPO China obtains ISO 9001

transcosmos inc. is proud to announce that transcosmos business service outsourcing Suzhou Co., Ltd., its wholly-owned subsidiary, has received ISO 9001 as its initiative towards enhancing its quality management system.

04.05.23

DECCCDM

transcosmos and transcosmos online communications help Miyazaki Prefecture implement chatbots to its LINE Official Account

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered KANAMETO, a message delivery tool powered by LINE, to Miyazaki prefecture on March 10, 2023, and began helping Miyazaki prefecture deploy chatbots to the prefecture’s LINE official account.

04.05.23

DECCCDMECGL

transcosmos offers 5A Diagnostics service to Nissen

transcosmos inc. hereby announces that the company has offered its 5A Diagnostics service to Nissen Holdings Co., Ltd..

04.03.23

DECCC

transcosmos releases Metaverse Web Content that helps enterprise use the metaverse

transcosmos inc. hereby announces that the company released the Metaverse Web Content on its owned media Cotra on Friday, March 31, 2023 to promote the use of metaverse for business.

03.31.23

DECBPO

transcosmos becomes a registered Kawasaki SDGs Partner

transcosmos inc. is proud to announce that the company has become a registered Kawasaki SDGs Partner.

03.27.23

EC分析

transcosmos announces the results of Global Online Shopping Survey in 8 Cities 2023

transcosmos inc. conducted its proprietary Global Online Shopping Survey in 8 Cities 2023.

03.22.23

DECCCDMGL

transcosmos launches Work @nywhere, a solution for work-from-home operation in Indonesia

transcosmos inc. hereby announces that the company has developed and launched a work-from-home solution, Work @nywhere for the Indonesian market.

03.09.23

DECCCDMBPO

transcosmos Group runs a two-month event to cheer B.League RYUKYU GOLDEN KINGS

transcosmos inc. and a staffing agency, transcosmos Partners inc., hereby announce that the two companies will co-host a series of events to support RYUKYU GOLDEN KINGS, the professional Okinawa basketball team as the team’s official partners from March to April, 2023.

03.08.23

transcosmos recognized as a Certified Health & Productivity Management Outstanding Organizations 2023

transcosmos inc. is proud to announce that on March 8, 2023, the company received the Health & Productivity Management Outstanding Organizations 2023 certification in the large enterprise category under the Certified Health & Productivity Management Outstanding Organizations Recognition Program, a joint program between the Ministry of Economy, Trade and Industry and the Nippon Kenko Kaigi, an organization that encourages private organizations and local governments to collaborate and execute meaningful actions in workplaces and communities to overcome health-related challenges.

03.07.23

DECCCGL

transcosmos receives ISO/IEC 27001 certification in Indonesia

transcosmos inc. is proud to announce that its subsidiary PT. transcosmos Indonesia has received ISO/IEC 27001: 2013 certification, an international standard for an information security management system (ISMS).

03.06.23

transcosmos discloses TCFD-aligned climate-related financial information

transcosmos inc. hereby announces that the company has disclosed its climate-related financial information aligned with the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).

03.02.23

DECCC

transcosmos registers to Fukuoka Prefecture SDGs Registration Program

transcosmos inc. is proud to announce that the company has become a registered business under the Fukuoka Prefecture SDGs Registration Program.

03.01.23

DECECGL

transcosmos forms a capital & business alliance with Over The Border, a consolidated subsidiary of istyle

transcosmos inc. hereby announces that the company has formed a capital and business alliance with Over The Border Inc., a consolidated subsidiary of istyle Inc.

02.28.23

BPO

transcosmos receives N-PIKA certification under Nagasaki prefecture’s program for recognizing companies that work on creating a pleasant workplace for all

transcosmos inc. is proud to announce that the company has received N-PIKA certification at its BPO Center Nagasaki, under Nagasaki prefecture’s program that certifies companies that are making efforts in creating and offering a pleasant workplace for all.

02.27.23

DECCCDMECGL

transcosmos ranks “TMALL Five-Star Service Partner” for 7 consecutive years, and wins the title of “Excellent Service Partner in the Toy Industry” by Taobao & TMALL

transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star as a TMALL Service Partner and was also named an Excellent Services Partner in the Toy Industry for the second half of 2022 by Taobao & TMALL 2022 Second Half Ecological Partner Rating announced on January 18, 2023.

02.24.23

DECDM

transcosmos launches Web Accessibility Diagnostics & Renovation Service, a service which solves all challenges in enhancing corporate website accessibility

transcosmos inc. hereby announces that the company has rolled out a web accessibility diagnostics & renovation service that ranges from performing a current status survey, defining the scope of renovation projects, developing necessary documents, to revamping the current websites to make all clients’ site visitors enjoy a more pleasant user experience.

02.14.23

BPO

transcosmos receives BIM BSI Kitemark, a certification based on ISO19650, by BSI Group Japan, a member of the UK national standards body

transcosmos inc. is proud to announce that on December 5, 2022, the company received the BSI BIM Design & Construction Kitemark and the BSI BIM Security Kitemark based on the ISO19650-1 and ISO19650-2 from BSI Group Japan K.K..

02.13.23

BPO

transcosmos inc Joins NetSuite Solution Provider Program

TOKYO, February 13, 2023,— transcosmos inc., a leading global outsourcing company, today announced that it has joined the Oracle NetSuite Solution Provider Program.

02.10.23

DECCC

transcosmos establishes Metaverse Promotion Department, an organization designed for promoting metaverse utilization among enterprises Signs business partnership with GCT JAPAN to grow sales

transcosmos inc. hereby announces that the company has established Metaverse Promotion Department, an organization specifically designed for promoting the use of metaverse among enterprises.

02.08.23

BPO

Establishment of Tohoku Electric Power Transcosmos Management Partner Company,Incorporated

Tohoku Electric Power Co., Inc. and transcosmos inc. hereby announce that the two companies will establish a joint-company, Tohoku Electric Power Transcosmos Management Partner Company,Incorporated (NewCo) with the purpose of streamlining back-office operations at Tohoku Electric Power.

02.02.23

DECBPO

transcosmos becomes a registered Kanagawa SDGs Partner

transcosmos inc. is proud to announce that the company has been registered as a Kanagawa SDGs Partner.

01.26.23

BPO

transcosmos will open a new center in the office tower of Nagasaki Stadium City

transcosmos inc. hereby announces that the company will open a new center in the office tower in Nagasaki Stadium City, which is scheduled to open in 2024.

01.25.23

DECCCECBPOGL

transcosmos reinforces management structure to grow in the Americas

transcosmos inc. announces that the company has reinforced its management structure to expand its business in the Americas.

01.24.23

DECEC

transcosmos helps D2C business for medical institution-only supplement powered by Shopify

transcosmos inc. is proud to announce that the company has built an e-commerce platform for Meiji Seika Pharma Co., Ltd.

01.19.23

DECCC

transcosmos opens a new operations base, Marketing Chain Management Center Hakata Higashi

transcosmos inc. hereby announces that the company has opened a new center, Marketing Chain Management Center Hakata Higashi.

01.13.23

DECCC

transcosmos adds Insight BI, a dashboard to further drive its TCI-DX services

transcosmos inc.hereby announces that the company has added the Insight BI feature to the TCI-DX services to further accelerate clients’ digital transformation.

01.11.23

DECCCDM

transcosmos and transcosmos online communications help Midori City, Gunma Prefecture enhance its citizen services via LINE

transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered KANAMETO, a Digital Transformation (DX) tool powered by LINE, to Midori city, Gunma prefecture on January 4, 2023.

01.10.23

DECCCECGL

transcosmos reforms Taiwan management as part of its initiative to reinforce global business

transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, has renewed its management structure, appointing Charlene Lien as General Manager.

01.06.23

DECCC

transcosmos signs an advisory contract with Kenshiro Michishita, an advisory member of the Public-Private Cooperation Council for Addressing New Legal Issues Concerning Contents In the Metaverse

transcosmos inc. hereby announces that the company has signed an advisory contract with Kenshiro Michishita, a lawyer and representative of SAKURA Law Office.