News & Topics
12.28.21
12.28.21
12.28.21
DECCCDMECGL
transcosmos China achieves over 30.3 billion yen GMV in e-commerce services during China’s Double Eleven Shopping Festival!
transcosmos inc., is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, helped its e-commerce clients generate gross merchandizing volume of over 1.705 billion yuan (about 30.388 billion yen, converting 1 yuan to 17.825 yen) on TMALL, JD, Douyin and other e-commerce platforms on November 11, China’s Double Eleven Shopping Festival with its services.
12.21.21
DECDMECGL
transcosmos assists meeth, a brand that sells “& SKIN OIL,” in winning the top beauty award in Taiwan with its local marketing services
transcosmos inc. is delighted to announce that transcosmos Taiwan inc., its wholly-owned subsidiary, has assisted meeth inc., Ltd. in winning a beauty award presented by a Taiwanese media company with its e-commerce one-stop services.
12.17.21
DECCCDMEC分析
transcosmos publishes survey findings “Only 51% of all consumers directly communicate their voices to a business, most of their true feelings are shared on SNS”
transcosmos inc. hereby announces that the company has published the results of “Consumer to Business Communications Trend Survey 2021.”
12.06.21
DECCCDMECGL
transcosmos China launches private domain operations services, e-commerce store operations services for brands on 抖音/Douyin, the Chinese version of TikTok
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., has launched e-commerce store opening and operations services as well as private domain marketing services on 抖音/Douyin (Douyin).
12.02.21
DEC
Four-party consortium conducts a demonstration experiment of emergency medical care using 5G at St. Marianna University School of Medicine Hospital
A four-party consortium composed of transcosmos inc., St. Marianna University School of Medicine, NTT DOCOMO, INC., and Kawasaki City hereby announces that the consortium will begin a demonstration experiment of emergency medical care (the experiment) with the use of 5G at the St. Marianna University School of Medicine Hospital on Monday, December 6, 2021.
11.22.21
DECCCDMECGL
transcosmos will relocate the headquarters of transcosmos Taiwan, its subsidiary in Taiwan
transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, will relocate its headquarters on December 1, 2021.
11.18.21
DECCCDM
transcosmos and transcosmos online communications assist Myoko city, Niigata prefecture in sending municipal information and receiving reports on road problems via LINE
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Myoko city, Niigata prefecture on October 10, 2021.
11.16.21
BPO
transcosmos certifies as a 2021 Nagasaki City DANJYO IKIIKI KIGYO – Gender-Inclusive, Fulfilling Workplace – an award program run by Nagasaki City
transcosmos inc. is proud to announce that its BPO Center Nagasaki and BPO Center Nagasaki Chuo, the two centers in Nagasaki city have been certified as a winner of the 2021 Nagasaki City DANJYO IKIIKI KIGYO Award – the Gender-Inclusive, Fulfilling Workplace Award – by Nagasaki city.
11.09.21
DECEC
As part of its expansion into Japan, Global-e partners with transcosmos
Global-e, the world’s leading platform enabling and accelerating global, direct-to-consumer cross-border e-commerce, announced today a partnership with global digital transformation leader transcosmos inc.to enable Japanese retailers and brands to optimize and expand their cross border e-commerce operations and drive global online growth.
11.08.21
DECBPO
transcosmos receives BRONZE award in Industries category, at the SUSTAINA ESG AWARDS 2021
transcosmos inc. is proud to announce that the company received the Bronze award in the industries category at the SUSTAINA ESG AWARDS 2021, announced on September 6, 2021 by SUSTAINA JAPAN Inc., an operating company of SUSTAINA, an information platform specifically designed for sustainability (ESG/SDGs/CSR).
11.02.21
BPO
transcosmos supports professional sports using furusato nozei, the corporate version of Japan’s hometown tax donation program
transcosmos inc. is proud to announce that the company has assisted Kumamoto prefecture in its effort to promote professional sports in the prefecture by using the corporate version of Japan’s hometown tax donation program called furusato nozei.
10.29.21
DECDMEC
transcosmos makes capital participation in BS YOSHIMOTO
transcosmos inc. hereby announces that the company will make capital participation in BS YOSHIMOTO Co.Ltd.
10.27.21
BPO
transcosmos opens BPO Center Sapporo Odori-Higashi in Sapporo, Hokkaido
transcosmos inc. hereby announces that the company today opens BPO Center Sapporo Odori-Higashi in Sapporo city, Hokkaido.
10.21.21
DECCCDMBPOGL
transcosmos opens Lam Dong Center, its first nearshore center in Vietnam
transcosmos inc. is pleased to announce that the company has opened Lam Dong Center, its new operations base in Duc Trong District, Lam Dong Province, Vietnam.
10.14.21
DECCCDMECGL
transcosmos opens Changsha Campus Center with Hunan College of Foreign Studies through an industry-academia collaboration. The center provides contact center services
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., is proud to announce that the company formed an industry-academia collaboration with Hunan College of Foreign Studies in July, 2021, and opened a Changsha Campus Center.
10.13.21
DECCCDMECGL
transcosmos increases workstations at Kuala Lumpur KLCC, its operations base in Malaysia
transcosmos inc. is pleased to announce that the company has added approximately 350 workstations to Kuala Lumpur KLCC, its operations center opened in April 2021 to accommodate business growth in Malaysia.
10.11.21
DECCCDMECGL
transcosmos releases 5A Loyalty Diagnosis in China
transcosmos inc., together with Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, has begun offering its 5A Loyalty Diagnosis to OMRON Healthcare (China) Co., Ltd.
10.04.21
DECECGL
transcosmos opens Busan Center 3, a new operations base in South Korea
transcosmos inc. hereby announces that the company has opened Busan Center 3 to accommodate the business growth in the Republic of Korea (South Korea).
09.30.21
DECCCDMEC
transcosmos releases MallMAX Scope, its proprietary diagnostics & analytics services that help maximize sales on online shopping malls
transcosmos inc. is delighted to announce that it has released MallMAX Scope, its proprietary diagnostics & analytics service under MallMAX, a service which helps businesses expand sales on leading online shopping malls in Japan including Amazon, Rakuten Ichiba, Yahoo!Shopping, and /PayPay mall.
09.16.21
DEC
transcosmos’s proposal chosen by MIC as a ministry project for “The fiscal 2021 development demonstrations for realizing local 5G services to solve issues”
transcosmos inc. is honored to announces that the company’s proposal submitted to the Ministry of Internal Affairs and Communications for its public appeal for “The fiscal 2021 development demonstrations for realizing local 5G services to solve issues”has been chosen by the MIC.
09.15.21
DECCCDM
transcosmos and transcosmos online communications help Awaji city, Hyogo prefecture deliver information to its citizens & related parties using LINE
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Awaji city, Hyogo prefecture on September 1, 2021.
09.13.21
DECCCDMECGL
transcosmos China named “2021 Top 10 Recommended Customer Center Professional Outsourcing Brands in China”
transcosmos inc.is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was named one of the “2021 Top 10 Recommended Customer Center Professional Outsourcing Brands in China,”.
09.09.21
DECECGL
transcosmos releases Global E-Commerce Service that helps South Korean companies open and operate shops on Rakuten Ichiba
transcosmos inc. and transcosmos Korea, Inc., its subsidiary in the Republic of Korea have jointly launched Global E-Commerce Service, a one-stop shop service that helps South Korean businesses register and open their shops on Rakuten Ichiba, set up storefronts, create ads content plan, execute marketing initiatives, and more.
08.25.21
DECCCDMECGL
transcosmos China becomes a Microsoft Power BI Partner
transcosmos inc., its wholly-owned subsidiary has become a Microsoft Power BI Partner.
08.24.21
DECDM
transcosmos sets up “Brand Operations inc.,” a new company that offers brand operations services that measure, visualize and operate consumer brand experience
transcosmos inc.hereby announces that the company has set up a new company “Brand Operations inc.” The new company launched its business in August, 2021.
08.23.21
DECDMBPO
transcosmos releases “Business Support AI Service,” AI chatbot operations services designed for B2B businesses built on its knowledge in BPO
transcosmos inc. releases “Business Support AI Service,” with which dedicated annotation trainers provide AI chatbot real-time tuning services specifically designed for B2B businesses.
08.05.21
CCBPOGL
transcosmos named one of Top 3 APAC Providers in “The Everest Group BPS Top 50™”
transcosmos inc.is honored to announce that the company was recognized as one of Top 3 APAC Providers in “The Everest Group BPS Top 50™,” the ranking of the world’s largest third-party providers of Business Process Services (BPS), announced on July, 2021, by the Everest Group.
07.15.21
DECDM
transcosmos releases “LINE Official Account 100% Utilization Diagnostics” service
transcosmos inc. hereby announces that the company will begin offering “LINE Official Account 100% Utilization Diagnostics” service.
07.12.21
DECECGL
transcosmos’s affiliated company UNQ, a leading Chinese e-commerce solutions provider launches IPO on the HKEX main board
transcosmos inc. hereby announces that UNQ Holdings Limited. 優趣匯控股有限公司, the parent company of UNQ (Shanghai) Supply Chain Management Co.,Ltd 優趣匯(上海)供応鏈管理有限公司, a leading e-commerce business solutions provider and an equity-affiliate of transcosmos, launches its IPO on the HKEX main board on July 12, 2021.
07.09.21
DECECGL
transcosmos hires 1,568 new members in South Korea in one year, helping the country revitalize its job market
transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc., is delighted to announce that the company has hired 1,568 new employees in one year, and has ranked 7th in the “Top Companies: Growth in National Pension Service Members ” list issued by the National Pension Service.
07.05.21
DECECGL
transcosmos opens a new warehouse in the center of Jakarta, beefs up its e-commerce business targeting Indonesia
transcosmos inc. hereby announces that PT. transcosmos Commerce, its subsidiary in Indonesia that specializes in e-commerce, has opened a warehouse in the center of Jakarta, Indonesia and launched a dedicated analytics team.
06.30.21
DECDMBPO
transcosmos offers a CRM connect solution with the power of LINE WORKS as a digital communication tool between MR and healthcare professionals
transcosmos inc. is delighted to announce that the company has offered “DEC Connect,” its proprietary API connect platform, and supported AstraZeneca K.K.
06.28.21
DECCCDMBPOGL
transcosmos beefs up ASEAN sales team and group’s development network in Singapore
transcosmos inc. hereby announces that the company will beef up its sales team targeting the ASEAN market and the group’s global development framework by leveraging the two group companies located in Singapore.
06.25.21
CCBPOGL
transcosmos named the No.13 BPO* player in Gartner Market Share: IT Services, Worldwide 2020
transcosmos inc. is proud to announce that the company has ranked No.13 in the world in the 2020 BPO* player listing in the “Market Share: IT Services, Worldwide 2020”, Dean Blackmore et al., 08 April 2021 (IT Services, BPO=Business Process Services)issued by Gartner Inc., the world’s leading IT research and advisory company headquartered in the U.S.
06.24.21
DECCC
With the aim of further spreading home-based contact center services, transcosmos begins support desk service operations for home-based CC in full scale
transcosmos inc. hereby announces that the company will begin full-scale operations of support desk services for home-based contact centers (CC) in June 2021, with the aim of further spreading the home-based CC service model.
06.21.21
DECDM
Marketing support features come standard on transcosmos proprietary SaaS CMS, DEC CMS, a digital marketing platform
transcosmos inc. hereby announces that the company has deployed and released three new marketing support features on “DEC CMS,” its proprietary SaaS CMS.
06.15.21
DECDM
transcosmos launches the data marketing team to drive data usage after enforcing Cookie rules
transcosmos inc. hereby announces that the company has launched the data marketing team that consists of selected members specifically for promoting the use of API connections to comply with the cookie laws and rules.
06.14.21
DECCCDMECBPO
transcosmos opens Kyushu branch office, expanding existing Fukuoka branch office
transcosmos inc. hereby announces that the company opened the Kyushu branch office, relocating and expanding its Fukuoka branch office on June 14, 2021.
05.31.21
BPO
transcoscomos Joins Additional ServiceNow Partner Program Module
transcosmos inc. today announced it has joined the ServiceNow Sales and Service Provider Partner Program modules.
05.27.21
DECDM
transcosmos releases a packaged service combining a COVID-19 vaccination booking system and “DEC Bot for Government,” its online chat bot service for filling out pre-vaccination screening form
transcosmos inc. hereby announces that the company has released a packaged service that combines a COVID-19 vaccine booking system for receiving a COVID-19 vaccination run by municipal governments across Japan, and “DEC Bot for Government,” its chatbot services that enable citizens to fill out pre-vaccination screening questionnaire online instead of filling the form out at the vaccination sites.
05.24.21
DECCCDMECGL
transcosmos opens a new operations center in Indonesia
transcosmos inc. hereby announces that the company has opened a new operations center “Jakarta Menara Tendean” in Jakarta, Indonesia.
05.21.21
DECCCDMECGL
transcosmos receives “2021 TMALL BABY – Best Data Services Partner” award
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, received the “Best Data Services Partner” award at the “2021 TMALL& BABY INDUSTRY SUMMIT AND GOLDEN BABY AWARD CEREMONY” held by TMALL, the largest online marketplace in China, on April 15, 2021.
05.18.21
DECEC
transcosmos builds e-commerce website for “ONWARD DD,” a D2C apparel brand
transcosmos inc. is proud to announce that the company has built an e-commerce website powered by the e-commerce platform Shopify, for Onward Digital Lab Co., Ltd., a company that operates the D2C apparel brand “ONWARD DD.”
04.14.21
DECEC
transcosmos starts offering cosmetic manufacturing services for cosmetics brand “SiNTO” in the company’s own warehouse
transcosmos inc. is pleased to announce that the company has begun offering cosmetic manufacturing services – the services that transcosmos has been bolstering - to I Criar Co., Ltd., the operator of cosmetic brand “SiNTO.”
04.12.21
DECCCDMECGL
transcosmos opens the third operations center in Kuala Lumpur, serves clients in 25 languages
transcosmos inc. is pleased to announce that the company has opened its third operations center “Kuala Lumpur KLCC”to accommodate the business growth of TRANSCOSMOS(MALAYSIA) SDN BHD, its Malaysian subsidiary founded in 2014.
04.08.21
DECDM
transcosmos successfully deploys its SaaS “DEC CMS” to LINE’ enterprise service websites
transcosmos inc. is pleased to announce that the company has successfully implemented “DEC CMS,” its proprietary SaaS CMS, to “LINE for Business” and “LINE Marketplace”, both enterprise service websites operated by LINE Corporation.
04.07.21
DECEC
transcosmos Opens the Japanese Website for HERO, the No.1 Online Virtual Shopping Solution in Europe and U.S.
transcosmos inc. is delighted to announce that the company has launched the Japanese website of HERO, the face-to-face virtual online shopping solution, for which the company has been granted exclusive rights to sell and market in Japan.
03.29.21
DECCCDMECGL
transcosmos helps its e-commerce client Daio Paper Corporation’s baby diapers’ brand “GOO.N” win “Breakthrough Brands 2020” award by JD Marketing 360
transcosmos inc. is delighted to announce that its wholly-owned subsidiary Shanghai transcosmos Marketing Services Co., Ltd. helped “GOO.N,” a baby diapers brand by Daio Paper Corporation (Daio) win the “Breakthrough Brands 2020” award under the “JD Services Partners Award 2020” announced in February 2021, by JD Marketing 360. JD Marketing 360 is a marketing platform under JD.com, one of the leading Chinese e-commerce shopping malls.
03.22.21
DECDM
transcosmos enhances its digital transformation services for the medical industry
transcosmos inc. is proud to announce that its total number of employees certified under the Veeva Content Partner has surpassed 120 (as of March, 2021).
03.18.21
EC分析
transcosmos announces the results of “Online Shopping Trends Survey in 10 Asian Cities 2021”
transcosmos inc. conducted its proprietary “Online Shopping Trends Survey in 10 Asian Cities 2021” in order to gauge the current trends and changes in consumer online shopping behavior across major Asian cities.
03.17.21
DECDMECGL
transcosmos provides “meeth,” the skincare brand with one-stop shop services to help the brand launch its e-commerce business in the Taiwan local market
transcosmos inc. hereby announces that transcosmos Taiwan inc., its wholly-owned subsidiary, has built and began operating an e-commerce website for meeth co., Ltd. (meeth), a website specifically designed for the Taiwanese market.
03.04.21
DECCCDMECGL
transcosmos receives a five-star rating for the fifth consecutive year from TMALL, China’s largest online marketplace
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL service partner for the second half of 2020 by TMALL, the largest online marketplace in China, on February 1, 2021.
03.03.21
DECCCDM
transcosmos receives “Planning Partner” certification under the “LINE Biz Partner Program”
transcosmos inc.is delighted to announce that the company has been rewarded with a place on the shortlist of 11 for the “LINE Planning Contest 2021” held by LINE Corporation, and was certified as a “Planning Partner” under the “LINE Biz Partner Program.” The program certifies and awards advertising agents and developers that sell and develop various enterprise services offered by LINE.
03.02.21
DECCCDMGL
transcosmos Korea has been named Kakao’s Most Valuable Partner for five consecutive years
transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea (South Korea) and a subsidiary of transcosmos inc., is delighted to announce that the company has been named one of the “Kakao’s Most Valuable Partners for 2020” by Kakao Corporation.
03.01.21
DECDM
transcosmos and Yext team up to accelerate expansion of Yext Answers in Japan
transcosmos inc. hereby announces that the company has formed the first and the most powerful strategic collaboration of its kind with Yext, the Answers Search Company, to increase the sales of the Japanese version of Yext Answers.
03.01.21
DECCCDM
transcosmos and transcosmos online communications start assisting Munakata city, Fukuoka prefecture in leveraging its LINE official account for sending disaster prevention/disaster information
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered an additional feature of “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Munakata city, Fukuoka prefecture on March 1, 2021.
02.25.21
BPO
transcosmos receives “New Customer Success” award by Works Mobile
transcosmos inc. is delighted to announce that the company received “New Customer Success” award at the Partner Award session at the 2021 LINE WORKS Partner Conference held on February 5, 2021, by Works Mobile Japan Co., Ltd..
02.24.21
DECCCGL
To accommodate business growth in South Korea, transcosmos relocated headquarters of transcosmos Korea, and expanded “Namyeong Center”. At the same time it opened “Euljiro Center”
transcosmos inc. hereby announces that the company has added 380 workstations to its “Namyeong Center” in the Republic of Korea (South Korea) in order to accommodate the growth of business in the country.
02.18.21
DECCCDM
transcosmos and transcosmos online communications begin to help Takahashi city, Okayama provide municipal information and drive more people move to/settle in the city using LINE
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Takahashi city, Okayama prefecture on February 15, 2021.
02.15.21
DECDM
transcosmos helps JR Kyushu implement & build customer support AI chatbot (auto response)
transcosmos inc. is proud to announce that the company has assisted Kyushu Railway Company in building an AI chatbot customer support service (auto response) to be implemented on March 10, 2021.
02.12.21
DECDM
transcosmos builds a chatbot designed to serve Covid-19 vaccination inquiries for municipalities across Japan
transcosmos inc. hereby announces that the company will release its packaged service that combines FAQ content and chatbot designed for assisting municipalities across Japan in serving general inquiries from their citizens about Covid-19 vaccination.
02.10.21
DECCCDMEC分析
transcosmos releases “CESMO,” the survey & analytics service that constantly measures evaluation scores on customer support service from customer perspective
transcosmos inc. hereby announces that the company will release “CESMO,” its research and analytics service that constantly evaluates customer support experience from the customer’s perspective, in full scale.
02.03.21
DECDM
transcosmos offers “DEC CMS” its SaaS CMS to “Tabilover,” the world travel guide website for JCB cardmembers
transcosmos inc. hereby announces that the company has implemented “DEC CMS,” its proprietary SaaS CMS, to “Tabilover,” the world travel guide website operated by JCB Co., Ltd., and redesigned the website.
02.01.21
DMECGL
RECOMM enhances sales activities for “ReSPR,” the air sanitize
RECOMM Co., Ltd. and transcosmos inc hereby announce that the two companies have signed an agreement with respect to the sales and marketing of “ReSPR,” the air sanitizer product line sold by Recomm, in the ASEAN region.
02.01.21
BPO
transcosmos partners with WHI, the provider of the integrated HR system “COMPANY”
transcosmos inc. hereby announces that the company has formed a business process outsourcing (BPO) services partnership designed for HR department with Works Human Intelligence Co., Ltd..
01.25.21
DECEC
transcosmos opens a new office bringing all Shopify-based e-commerce support services in Fukuoka city
transcosmos inc. hereby announces that the company has opened “ECX Tenjin Office,” a new service base specifically designed for its e-commerce support services. The office launched its services in January, 2021.
01.22.21
DECCCDM
transcosmos and transcosmos online communications help Hannan University deliver information to both students and their parents using LINE
transcosmos inc. and transcosmos online communications inc. are proud to announce that the two companies offered “KANAMETO,” a Digital Transformation (DX) tool powered by LINE, to Hannan University on December 21, 2020, thereby helping the university strengthen communication with its students and their parents by using LINE.
01.21.21
BPO
transcosmos donates to “The 2016 Kumamoto Earthquake Memorial Museum – A Corridor of Memories”
transcosmos inc.hereby announces that the company has donated 1 million yen to Kumamoto prefecture’s initiative,“The 2016 Kumamoto Earthquake Memorial Museum – A Corridor of Memories.”
01.18.21
DMCC
transcosmos opens a new operations base “Marketing Chain Management Center Ikebukuro EAST”
transcosmos inc. hereby announces that the company has opened its new operations center “Marketing Chain Management Center Ikebukuro EAST.”
01.13.21
DECCCGL
transcosmos expands & relocates “Busan Center 1,” which it operates in South Korea
transcosmos inc. hereby announces that the company has expanded and relocated “Busan Center 1,” adding 172 workstations to the existing 428 to accommodate the growth of business in the Republic of Korea (South Korea).
01.07.21
DECCC
transcosmos releases an FAQ management service including SEO solutions that optimizes Google and other search engine results, thereby driving customer self-service
transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions.