Information Security Initiatives
(ISO 27001: Information Security Management System Initiatives)
(ISO 27017: Cloud Information Security Management System Initiatives)
In March 2005, our “MCM Center Komagome” obtained ISMS (information security management system) Ver.2.0, and migrated to ISO/IEC 27001, the international standard that sets out the specification for an information security management system (ISMS) in March 2007. Since then, we have been committed to strengthening information security whilst expanding the scope of the certification across our center network.
And in March 2023,We obtained ISMS-CLS (information security management system for cloud service).
Through our ISO/IEC 27001/27017 security initiatives, we will continue to enhance and deliver a secure and reliable information security management system for our clients.
Registration Information
- Certification Standards
- ISO/IEC 27001:2022 / JIS Q 27001:2023
- Certificate Number
- JQA-IM0223
- Organization
- transcosmos inc.
- Registration Date
- March 18, 2005 (ISMS Ver2.0/BS7799 Certification date)
- Last Renewal Date
- March 18, 2023
- Last Revision Date
- February 7, 2025
- Expiry Date
- March 17, 2026
- Certification Body
- Japan Quality Assurance Organization (JQA)
- Scope of Registration
- The Following Services Based Upon Customer’s Requirements;
(1) Contact Center Services
(2) Business Process Outsourcing Services
(3) Analytics And Consulting Services
(4) EC Fulfillment Services
(5) Advertising Agency Business:Including Production And Operation
(6)Planning Design, Development, Operation And Maintenance Of IT Systems - Associated Organization
-
Main Office
[(3),(6)]CX Square Sapporo Odori-Minami
[(1),(2)]CX Square Sapporo Odori-Kita
CX Square Sapporo Odori-Koen
CX Square Sapporo Ekimae
CX Square Sapporo Tokeidai
CX Square Sapporo Sosei
CX Square Sapporo Park-Side
[(1)]CX Square Sapporo Kitaguchi
CX Square Sendai Ekimae
[(1),(2)]CX Square Sendai Hirose
[(1)]CX Square Sendai Aoba
[(1),(5)]CX Square Komagome
CX Square Tama
CX Square Ikebukuro EAST
CX Square Chiba Ichikawa
[(1)]CX Square Yokohama
CX Square Ikebukuro
[(1),(2)]CX Square Nagoya
CX Square Osaka
CX Square Umeda
CX Square Wakayama
[(1)]CX Square Kobe
CX Square Tenjin
CX Square Miyazaki Ekimae
[(1),(2)]CX Square Hakata
CX Square Hakata Higashi
CX Square Oita
[(1)]CX Square Naha
CX Square Naha Tsubogawa
[(1), (2)]CX Square Naha Kencho-Mae
CX Square Okinawa Koza
CX Square Aomori
Tama Satellite Center
[(1)]EC One Stop Center Kita-Kashiwa
[(4)]Ikebukuro ND Center
[(1),(2)]BPO Center Sapporo Kita Ichijo
BPO Center Sapporo Odori-Chuo
BPO Center Sapporo Odori-Higashi
BPO Center Sapporo Tanukikoji
BPO Center Sapporo Tanukikoji East
BPO Center Sapporo Kitaguchi
BPO Center Sapporo Kita Hachijo
BPO Center Kawaguchi
BPO Center Shinagawa
BPO Center Kameido
Kinshichou Center
BPO Center Yokohama
BPO Center Yokohama-2
BPO Center Nishi-Umeda
BPO Center Osaka Hommachi
BPO Center Osaka Hommachi-Minami
BPO Center Osaka Hommachi-Higashi
BPO Center Higobashi
BPO Center Osaka Midosuji
BPO Center Osaka Yodoyabashi
BPO Center Wakayama
BPO Center Kumamoto
BPO Center Nagasaki
BPO Center Nagasaki Chuo
BPO Center Sasebo
BPO Center Fukuoka Gofukumachi
BPO Center Fukuoka Gofukumachi ANNEX
BPO Center Naha
BPO Center Okinawa Uruma
MSP Center Okinawa
[(2)]
- Certification Standards
- JIP-ISMS517-1.0 (ISO/IEC 27017:2015 / JIS Q 27017:2016)
- Certificate Number
- JQA-IC0092
- Organization
- transcosmos inc.
- Registration Date
- March 18, 2023
- Last Renewal Date
- Last Revision Date
- February 7, 2025
- Expiry Date
- March 17, 2026
- Certification Body
- Japan Quality Assurance Organization (JQA)
- Scope of Registration
-
- Provision of the following services as a cloud service provider.
- Contact center cloud infrastructure system (Contact-Link for VoiceCloud)
- Contact center cloud infrastructure system using Amazon Connect (Voice,IVR)
- Contact cente response history and call tracking system (Contact-Link for CTS)
- Data integration analysis platform (Insight BI)
- Contact center cloud infrastructure system using Genesys Cloud (Voice,IVR,Chat)
- User authentication system (t-passport)
- Generative AI access management system (t-intelligate)
- Uce of the following services as a Cloud service customer.
- Cloud-based contact center voice service (Amazon Connect)
- Amazon Web Service as cloud service infrastructure
- Customer experience optimization support dashboard (Insight BI)
- Cloud-based contact center voice service (Genesys Cloud)
- Microsoft Azure as cloud service infrastructure
- Provision of the following services as a cloud service provider.
Information Security Improvement Cycle
Information Security Management System (Enhancement system)
We, led by our top management, are committed to enhancing our information security.
Education and Training
Raising information security awareness among employees is important to prevent damage from cybersecurity incidents. Therefore, we provide education and training sessions as well as running awareness campaigns on information security on a regular basis. We run e-learning courses to educate, train, and raise awareness of cybersecurity for the parent company employees*. As for training, we conduct targeted attack simulation to train employees to detect and accurately respond to targeted attacks. We also share the latest cybersecurity vulnerability news and incident case studies to raise employee awareness.
*All full-time employees and some contract employees.
Information Security Initiatives at transcosmos Group companies
transcosmos information system (Benxi)
- Review Standards
- ISO/IEC 27001
- Certification Number
- S66
- Subject Place of Business
- transcosmos information system (Benxi)
- Subject Service
- Data processing of commercial information
- Registration Date
- June 4, 2009
transcosmos Information Creative (China) Co., Ltd.
- Review Standards
- ISO/IEC 27001
- Certification Number
- 4042-2007-AIS-RGC-UKAS
- Subject Place of Business
- transcosmos Information Creative (China) Co., Ltd.
- Subject Service
- Information security management system cover software outsourcing service, including software requirement analyze, design, development, testing and maintenance, system integration, maintenance and technique service. The related facilities and infrastructure for above services.
- Registration Date
- September 10, 2007
transcosmos business service outsourcing suzhou co., ltd.
- Review Standards
- ISO/IEC 27001:2013
- Registration Number
- 77430-2010-AIS-RGC-UKAS
- Registration Scope
- Data Processing Service Outsourcing Business Related Information Security Management.
- Subject Place of Business
- transcosmos business service outsourcing suzhou co., ltd.
- Certification Date
- May 11th, 2010
transcosmos China
- Review Standards
- ISO/IEC 27001
- Certification Number
- 01211IS0748R0M
- Subject Place of Business
- transcosmos China
(Shanghai Center 1, Shanghai Center 2) - Subject Service
- Information Security Management of Call center and related business
- Registration Date
- Noemver 9, 2011
transcosmos design development
- Review Standards
- ISO/IEC 27001
- Registration Number
- 124323-2012-AIS-RGC-UKAS
- Registration Scope
- Architectural Design Data Processing; Communication Business Call Center and Data Processing Services
- Subject Place of Business
- transcosmos design development
- Certification Date
- Oct 19th, 2012
transcosmos (Thailand) Co.,Ltd,
- Review Standards
- ISO/IEC 27001:2013
- Certification Number
- IND18.0460/U
- Subject Place of Business
- transcosmos (Thailand) Co.,Ltd, Second Operation Center (Data Center)
- Subject Service
- International Standard of Information Technology Security Management (ISMS)
Information security data center of ;
・Data center facilities management
・Data center operation management including ;
Authorization Control / Entrance control / Security control / Incident control
・Network and Security control monitoring - Registration Date
- January 11, 2018
transcosmos Taiwan Inc.
- Standard
- ISO/IEC 27001:2013
- Certificate Number
- ISMS171
- Certified Office
- transcosmos Taiwan Call Center
(address: 2F, No.242, Section 2, Wenhua Road, Banqiao District, New Taipei City) - Certified Services
- The Information Security Management System operations of the contact center, including:
- ・Maintenance process related to call management system
- ・Maintenance process related to CTS（Call Tracking System）
- ・Server room development
- Registration Date
- September 20, 2019
TRANSCOSMOS（MALAYSIA） SDN BHD
- Standard
- ISO/IEC 27001:2013
- Certificate Number
- IS 713284
- Certified Office
- ・Transcosmos (Malaysia) Sdn Bhd, KL Sentral, Kuala Lumpur
・Transcosmos (Malaysia) Sdn Bhd, Sunway Velocity, Kuala Lumpur
・Transcosmos (Malaysia) Sdn Bhd, Jalan Raja Chulan, Kuala Lumpur - Registered Activities
- Provision of information security management system for the data and information on the entire operations of the following activities:
- ・Contact Center Services
- ・Digital Marketing Services
- ・Global E-Commerce Services
- ・Admin services (Sales, IT, HR and Finance)
- Registration Date
- January 12th, 2020
- Last Revision Date
- January 10th, 2023
PT. transcosmos Indonesia
- Standard
- ISO/IEC 27001:2013
- Certificate number
- IS 724974
- Certified offices
- PT. Transcosmos Indonesia (transcosmos Indonesia)
・Jakarta RDTX Tower site (Head Office):
・Jakarta Mten site (Operational Office)
・Semarang UTC site - Certified services
- The Management of Information Security in provision of IT Operation and Support for Contact Center Services.
- Registration date
- Jakarta: May 9, 2022, Semarang: February 8, 2023
* Basic information security policies and information security management systems (implementation systems) differ depending on the group company.
