News & Topics
12.24.19
CCDMECGL
transcosmos China wins the “Intelligent Customer Service Outsourcing Solutions Award” by CTI Forum
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary received the “Intelligent Customer Service Outsourcing Solutions Award” at the “CTI Forum 2019 Editors’ Choice Award” hosted by CTI Forum on December 20, 2019.
12.18.19
DECDMGL
transcosmos opens a new website development & operations center in South Korea
transcosmos inc. is delighted to announce that the company has opened a new website development and operations center in the Republic of Korea.
12.13.19
DECECGL
transcosmos starts distributing “Koh Gen Do” natural skincare products in Thailand and Malaysia
transcosmos inc. is now distributing natural skincare products by KohGenDo Co., Ltd. in Thailand and Malaysia as their local distributor. Together with Koh Gen Do, transcosmos started off with cross-border e-commerce and in-flight shopping services and then executed extensive marketing initiatives by combining online and offline that ranged from opening up offline stores and e-commerce websites to planning and managing public relations and promotional events in each country.
12.06.19
DECDM
transcosmos conducts joint study on “engagement” with Atrae
transcosmos inc. and Atrae, Inc. have conducted a joint study “Joint Study on Relationship between Engagement and Productivity and Effect of Promotion on Levels of Engagement.”
12.04.19
DECCCDM分析
transcosmos analytics offers deployment & utilization support for Celonis, the leader of process mining tool
transcosmos analytics Inc., a wholly-owned subsidiary of transcosmos inc. which specializes in research and analysis, has begun offering deployment and utilization support and analytics consulting services for Intelligent Business Cloud (IBC) by Celonis SE, the global leader of process mining technology.
11.29.19
DECCCDMECGL
transcosmos’s clients GMV on Double 11 (China’s biggest shopping festival) exceeds 65.2 billion yen
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., is proud to announce that the gross merchandise value (GMV) clients generated on e-commerce platforms such as TMALL and JD where it provides services to such clients surpassed 4.183 billion yuan within 24 hours on Double 11.
11.29.19
BPO
transcosmos opens “BPO Center Sapporo Tanukikoji,” its 11th operations base in Hokkaido
transcosmos inc. has opened a “BPO Center Sapporo Tanukikoji,” its new operations base in Sapporo, Hokkaido.
11.28.19
DECCCDMEC
transcosmos acquires 100% ownership of Interest Design, an SNS & influencer marketing company
transcosmos inc. announced today, November 28, 2019, that the company will complete the acquisition of all outstanding shares of Interest Design Inc.
11.27.19
CC
BGM reduces “depression” and “anger” associated with stress
transcosmos inc., USEN CORPORATION, a member of USEN-NEXT GROUP, and OTSUMA WOMEN’S UNIVERSITY have conducted a joint study (the Study) to examine the effect of background music (BGM) on call center agents.
11.26.19
DECDM
transcosmos releases “KAGARI,” a self-developed service to acquire new customers effectively by “Future LTV”
transcosmos inc. has developed and released “KAGARI,” its self-developed service specifically designed for customer acquisition via digital ads.
11.22.19
PitaPre, an app that serves diversifying needs for gift selection, enhances its concierge services
“PitaPre,” a gift concierge app operated by transcosmos inc., released and began implementing its official badges in November, 2019 with the aim of offering its users more opportunities to encounter new goods and experiences.
11.07.19
DECDM
transcosmos develops “REPORTAS,” a proprietary automated internet ad reporting system that is integrated with the largest number of media in Japan
transcosmos inc. has developed “REPORTAS,” its proprietary internet ad reporting system that is integrated with the largest number of media in Japan.
11.01.19
DECCCDM
transcosmos assists Miyakonojo city, Miyazaki prefecture in sending municipal information and offering regional relocation assistance to non-citizens via LINE
transcosmos inc. and transcosmos online communications inc. began delivering “KANAMETO,” a LINE messaging tool, to Miyakonojo city, Miyazaki prefecture on October 31, 2019, in order to assist Miyakonojo city in utilizing LINE.
10.30.19
DECCCDMECGL
transcosmos receives “China Best Contact Center - Intelligent Service Application Award,” at the “Golden Voice Award,” a prestigious award in the Chinese call center industry
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., is delighted to announce that the company received “2019 China Best Customer Contact Center - Intelligent Service Application Award” at the “The 12th Golden Voice Award: 2019 China Best Customer Contact Center & Customer Experience Award Ceremony” held on October 28, 2019, in Zibo city, Shandong Province.
10.18.19
DECCCDMGL
transcosmos Korea named official agency of Kakao Talk chat-based customer services
transcosmos Korea, Inc., a subsidiary of transcosmos inc., is delighted to announce that the company has been named an official agency of “kakao I Open Builder,” an AI development platform by Kakao Corporation.
10.16.19
DECDMGL
transcosmos forms a strategic business alliance with Quartile, a company that offers “Quartile,” an Amazon Advertising management platform powered by AI and machine learning
transcosmos inc. is delighted to announce that the company has formed a business alliance with Quartile LLC, an advanced Amazon advertising management platform company.
10.11.19
DECCCDMGL
transcosmos Korea named a Kakao Most Valuable Partner for four consecutive years
transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc., is delighted to announce that the company was named one of the Most Valuable Partners for the fourth consecutive year at the “2019 Kakao Most Valuable Partners Day” held by Kakao Corporation on May 30th and 31st, 2019.
10.03.19
DECCCECGL
transcosmos receives ISO/IEC 27001 certification in Taiwan
transcosmos Taiwan inc., a wholly-owned subsidiary of transcosmos inc. is proud to announce that the company has received ISO/IEC 27001 certification, an international standard for an information security management system (ISMS).
09.26.19
DECDMGL
transcosmos forms a Strategic Business Alliance with “indaHash,” the World’s Number 1 Platform for Influencer Marketing, in Taiwan
transcosmos Taiwan inc., a wholly-owned subsidiary of transcosmos inc., is pleased to announce that the company has formed a strategic business alliance with IDH Media Limited., a company that offers IndaHash, the world’s number 1 Influencer Marketing platform.
09.24.19
DECDM
At “Project: Discover the NextGen Influencers,” co-launched by transcosmos and C Channel, ～MIKAKO～ wins the first Grand Prix award, becoming a transcosmos exclusive creator
transcosmos inc. has announced the winners of the first “Project: Discover the NextGen Influencers,” a project transcosmos has co-launched with C Channel Corporation , the operator of a video fashion media for women “C CHANNEL.”
09.17.19
DECGL
transcosmos analytics and Solid Intelligence form a capital and business alliance
transcosmos inc. and Solid Intelligence Inc., a group company of Datasection Inc., have announced that transcosmos analytics Inc., a wholly-owned subsidiary which specializes in research and analysis, and Solid Intelligence will form a capital and business alliance.
09.12.19
DECECGL
transcosmos (Thailand) becomes a Preferred Partner of Lazada Thailand in Q1 2019
transcosmos inc. is delighted to announce that its subsidiary, transcosmos (Thailand) Co., Ltd. has received a “Lazada Preferred Partner” certification for the first quarter of FY2019.
09.11.19
DECECGL
Magic Panda, a transcosmos group company, wins “2019 GOLD TAOBAO PARTNER” award at an event held by China’s Alibaba Group
transcosmos inc. is delighted to announce that Shandong Ya Nuoda E-Commerce Co., Ltd., a Chinese e-commerce service provider specializing in the apparel industry, received an “2019 GOLD TAOBAO PARTNER” award at the 10 year anniversary event hosted by Alibaba Group on June 25, 2019.
09.09.19
BPO
Toshiba and transcosmos Agree to Share Transfer of Company Established for Business Split From Toshiba Human Asset Service Corporation
TOKYO—Toshiba Corporation and transcosomos inc. have agreed to transfer to transcosmos 80.1% shares of a company established to facilitate the split off from Toshiba Human Asset Service Corporation of business related to human resources and labor management for Toshiba Group. The transfer will take place on November 1, 2019.
09.02.19
DECECGL
amadana and transcosmos establish a joint venture “GV inc.”
amadana corp. and transcosmos inc. have announced that the two companies established a joint venture company “GV inc.” on August 30, 2019.
08.29.19
DECCCDMECGL
transcosmos continues to win a five-star rating service partner by TMALL, China’s largest online marketplace
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary, was once again awarded a five-star rating as TMALL service partner for the first half of 2019 by TMALL, the largest online marketplace in China, on August 6, 2019.
08.28.19
BPO
transcosmos, Kanagawa prefecture and Works Mobile Japan enter into a three-party agreement to strengthen Kanagawa Shoubou’s emergency response capabilities
transcosmos inc., on August 28, 2019, entered into an “Agreement for strengthening Kanagawa Shoubou’s emergency response capabilities” with Kanagawa prefecture and Works Mobile Japan Co., Ltd.
08.26.19
BPO
Announcement regarding the conclusion of share transfer agreement in Toshiba Products Marketing Incorporated
Toshiba Digital Solutions Corporation and transcosmos inc. today announced that the companies have entered into a share transfer agreement through which Toshiba Digital transfers to transcosmos 80.5% of shares it holds in its subsidiary Toshiba Products Marketing Incorporated.
08.20.19
transcosmos releases “PitaPre,” an app that makes gift selection fun and easy
transcosmos inc. has released “PitaPre,” a gift concierge app. “What should I get for her/him?” If you have trouble coming up with gift ideas, PitaPre gift concierges are there for you.
08.06.19
DECDMEC分析
transcosmos launches a DM revenue maximization service powered by DataRobot
transcosmos inc. released a Direct Mail (DM) revenue maximization service powered by “DataRobot,” a tool that automates the machine learning process, in August 2019.
08.02.19
CCDMEC
transcosmos helps Koriyama city, Fukushima prefecture send “municipal information” via LINE
transcosmos inc. and transcosmos online communications inc. began delivering “KANAMETO,” a LINE messaging tool, to Koriyama city, Fukushima prefecture on July 1, 2019, in order to assist Koriyama city in utilizing LINE.
08.01.19
DECCCDM
transcosmos releases a LINE Official Account operations service package, a solution for clients’ various needs and challenges
transcosmos inc. will launch a LINE official account operations service package, a customizable package based on clients’ needs, budget and business processes. For clients with the LINE Standard Plan, the company will also offer dedicated support desk services including user support and simple reporting.
07.31.19
DECEC
transcosmos and TEMONA co-launch “Subscription Commerce Operations Service” Using “Subsc-Store,” a cloud-based online shopping system designed for subscription commerce, the companies deliver complete services from order taking to delivery
transcosmos inc. and TEMONA. inc. have announced that the two companies will co-launch a “Subscription Commerce Operations Service” to the subscription commerce market of which the health food and cosmetics categories that has been especially enjoyed huge success using “Subsc-Store” which is recorded that over 1,400 clients have been introduced.
07.23.19
CCDMEC
transcosmos helps Ube city send “municipal information” and “child-rearing information” via LINE
transcosmos inc. and transcosmos online communications inc. began delivering “KANAMETO,” a LINE messaging tool, to Ube city, Yamaguchi prefecture on July 22, 2019, in order to assist Ube city in utilizing LINE.
07.17.19
DECDM
transcosmos implements “HYTRA DASHBOARD,” an ad verification tool to its programmatic advertising services
transcosmos inc. has implemented “HYTRA DASHBOARD,” an ad verification tool by Momentum Inc. for its programmatic advertising services including demand-side platform (DSP) advertising services and advertising network services.
07.09.19
BPO
transcosmos extends the Nagasaki Athletic Stadium naming-rights agreement
transcosmos inc. and Nagasaki Prefecture have agreed to extend the Nagasaki Athletic Stadium naming-rights agreement which the company acquired on August 1, 2016, for a further five years, taking it up until July 31, 2024.
07.05.19
DECDMEC
transcosmos forms a business partnership with PLAID, the provider of “KARTE”
transcosmos inc. is pleased to announce that it has formed a business partnership with PLAID Inc.
07.03.19
DECDM
transcosmos and SOOTH Inc. co-develop and release “GAZE HACK,” a video ads optimization method based on eye-gaze analysis
transcosmos Inc. has co-developed and released a video ads analysis method “GAZE HACK” with SOOTH Inc., the company that owns an original technology for analyzing vital reactions.
07.02.19
CCBPOGL
transcosmos is honored as one of Top 3 APAC Providers in the Everest Group BPS Top 50™
transcosmos inc. has been named as one of Top 3 APAC Providers in the Everest Group BPS Top 50™ the ranking of the world’s largest third-party providers of Business Process Services (BPS), announced on May 9, 2019, by Everest Group.
07.01.19
DECDM分析
transcosmos delivers “5A’s” to Tokio Marine Holdings, its first client in the financial industry
transcosmos inc. is pleased to announce that the company will deliver its proprietary loyalty marketing services based on the “5A’s” research technology to Tokio Marine Holdings, Inc.
06.28.19
DECEC
transcosmos and InterFactory release “ebisumart,” the No.1 share cloud-based e-commerce platform, as a storefront system of “eCHUB series”
transcosmos inc. and InterFactory, inc. announced that the two companies have signed an OEM agreement and released “eCHUB powered by ebisumart.” transcosmos deployed “ebisumart,” InterFactory’s cloud-based e-commerce platform which claims the top share in the leading cloud-based e-commerce platforms, as a storefront system for a series of “eCommerce HUB” services, transcosmos’s proprietary integrated e-commerce platform.
06.27.19
DECCC
transcosmos starts developing Japan’s first full-blown contact center app powered by blockchain
transcosmos inc. joined “Jasmy Initiative,” an initiative advocated by Jasmy Incorporated, and began preparations for developing Japan’s first full-blown contact center application powered by blockchain technology and conducting verification experiments to test the application with Jasmy and other “Jasmy Initiative” member companies.
06.25.19
CC分析
transcosmos develops “AI Defender,” a new AI-based feature that auto-checks service quality in call centers, an add-on to its speech recognition solution “transpeech”
transcosmos inc. is proud to announce that the company has successfully developed “AI Defender,” a new add-on AI-based feature, to its speech recognition solution “transpeech.”
06.20.19
CCBPOGL
Gartner U.S. BPO market report named transcosmos the No.14 BPO player in the world
transcosmos inc. ranked No.14 in the world in the 2018 BPO player listing by revenue featured in “Market Share Analysis: Business Process Outsourcing, Worldwide, 2018” by Cathy Tornbohm, Dean Blackmore, 22 April, 2019, a BPO market research report issued by Gartner, Inc., the world’s leading IT research and advisory company headquartered in the U.S.
06.17.19
DECCCDMBPO
transcosmos celebrates 20 year anniversary in Okinawa
transcosmos inc. held a ceremony marking its 20th anniversary in Okinawa on Friday, June 14, 2019, at Kariyushi Urban Resort Naha.
06.17.19
DECDM
transcosmos co-launches “Project: Discover the NextGen Influencer” with C Chanel
transcosmos inc. and C Channel Corporation, the operator of a video fashion media for women “C CHANNEL,” co-launched “Project: Discover the NextGen Influencer.”
06.14.19
BPO
transcosmos holds a BPO Best Operation Contest with a goal to improve BPO service quality
transcosmos inc. held a “BPO Best Operation Contest 2019” with the aim of sharing best practices across business offices and thereby enhance overall service capabilities.
06.11.19
DECCCDMEC
transcosmos delivers a webchat system to “ENOTECA online,” an online specialist wine shop
transcosmos inc. delivered a webchat system to ENOTECA Co., LTD. the operator of an online wine shop “ENOTECA online.”
06.11.19
DECCCDMEC
transcosmos starts offering Yext to help businesses deliver accurate information online
transcosmos inc. began offering Yext, the platform for Brand Verified Answers in search, through Yext Japan K.K.
06.07.19
DECCCDMECGL
transcosmos China receives Alibaba Databank Certification
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd. was certified as a “Databank Services Partner” by Alibaba on April 28, 2019.
06.03.19
DECCCDMBPOGL
transcosmos expands its operations center network in Vietnam to reach 1,750 workstations
transcosmos inc. opened its new operations center “Ho Chi Minh Center No.3” in Ho Chi Minh whilst expanding its existing “Hanoi Center.”
05.29.19
DECCCDMBPOGL
transcosmos Korea donates computers to the “Incheon Differently Abled Federation” of Republic of Korea
transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc., donated 30 million won worth of computers for office and educational use to organizations for the disabled including “Incheon Differently Abled Federation” to support organizations for disabled in the Republic of Korea.
05.07.19
DECDMGL
transcosmos launches global multilingual ad operations services in Malaysia
TRANSCOSMOS(MALAYSIA) SDN BHD, a Malaysian subsidiary of transcosmos inc., formed a business alliance with eMnet Japan Co., Ltd. and launched global multilingual ad operations services.
04.22.19
DECDM
transcosmos certified as “Advertising Operations Partner” under Yahoo! Marketing Solutions Partner Program
transcosmos inc. is honored to announce that the company has been named “H1, FY2019 Advertising Operations Partner” under the “Special Certified Partner” category of “Yahoo! Marketing Solutions Partner Program” by Yahoo Japan Corporation.
04.22.19
DECDM
transcosmos becomes the first independent ad agency in Japan to complete large-scale implementation of “Shirofune,” a cloud-based auto-optimization tool for ad operations
transcosmos inc. successfully completed a large-scale implementation of “Shirofune,” a cloud-based auto-optimization tool for advertising operations developed and offered by Shirofune, Inc.
04.16.19
DECECGL
Magic Panda and UNQ, transcosmos group companies, honored BEST TMG PARTNER AWARD OF FY2019 by “T-Mall Global,” China’s leading e-commerce platform
transcosmos inc. is honored to announce that its two Chinese group companies won the “BEST TMG PARTNER AWARD OF FY2019,” under respective categories at “TG1000 T-mall Global 2019 Global Partners Summit.”
04.10.19
CC分析
transcosmos upgrades “transpeech,” its speech recognition solution
transcosmos inc. will expand the coverage of “transpeech,” its speech recognition solution, and deliver two upgrades. By the end of 2019, the company will install the solution to 2,000 workstations in its contact center network across Japan, a considerable expansion of its service coverage, and will add a new emotion analysis feature.
04.04.19
DECCCDMBPOGL
transcosmos opened the second contact center in Busan, Republic of Korea
transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc., opened a new contact center, “Busan Center No. 2” in Busan, Republic of Korea, on October 15, 2018.
03.26.19
transcosmos joins “Ikuboss Corporate Alliance”
transcosmos inc. is honored to announce that the company became a member of “Ikuboss Corporate Alliance” on March 18, 2019.
03.25.19
DMEC
transcosmos partners with sogno, a company that offers 3D/VR technology at one-stop
transcosmos inc. forms a partnership with sogno Co., Ltd., and will plan, market and sell higher value-added services that leverage “3D+ONE,” a one-stop service by sogno.
03.19.19
CCDMBPOGL
transcosmos’s Korean subsidiary follows K-SOX
transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc. was upgraded to a “large unlisted company” in January 2019 and follows K-SOX (Korea Sarbanes-Oxley), a measurement of financial compliance requirements for its internal control, as it had 117% business growth compared to the fiscal year 2017 with its total assets exceeding 10 billion yen.
03.15.19
EC分析GL
transcosmos announced the results of “Online Shopping Trends Survey in 10 Asian Cities 2019”
transcosmos inc. conducted its “Online Shopping Trends Survey in 10 Asian Cities 2019” following last year, in order to gauge consumers’ experiences of online shopping and their interests in cross border e-commerce across 10 major cities in Asia.
03.13.19
DM分析GL
transcosmos forms a business alliance with MarkPlus Inc., a marketing consulting and research firm founded by Hermawan Kartajaya, the co-author of “Marketing 4.0” with Phillip Kotler.
transcosmos inc. is pleased to announce that the company formed a business alliance with MarkPlus, Inc., Indonesia’s premiere and pioneering marketing consulting company.
03.01.19
CCDMEC分析
transcosmos releases AI-based ad operations service for retargeting optimization
transcosmos inc. is delighted to announce that the company releases its new ad operations service using AI for retargeting optimization as one of its data-driven communication services that combine “DataRobot,” a cutting-edge AI which automates the machine learning process, and “transcosmos decode (DECode),” transcosmos proprietary data management platform (DMP) in March 2019.
02.20.19
ECGL
Magic Panda, a transcosmos group company, wins 2018 NEW ONLINE BUSINESS Service Provider Award by Alibaba Group
Shandong Ya Nuoda E-Commerce Co., Ltd., a Chinese e-commerce service provider specializing in the apparel industry and a group company of transcosmos inc. received the 2018 NEW ONLINE BUSINESS Service Provider Award at the “2018 annual e-commerce entrepreneurship summit”, an event hosted by Alibaba Group on December 16 and 17, 2018.
02.18.19
CCDMECGL
transcosmos again honored FIVE-STAR SERVICE PROVIDER by TMALL, China’s largest online marketplace
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded FIVE-STAR SERVICE PROVIDER for the second half of 2018 by TMALL, the largest online marketplace in China, on January 24, 2019.
02.14.19
CCDMEC分析
transcosmos adds a chat feature to “Contact-Link,” its cloud-based contact center platform
transcosmos inc. added a chat feature as a new communication channel to “Contact-Link,” its proprietary cloud-based contact center platform.
02.04.19
CCDMBPO
transcosmos forms a capital and business alliance with RaBlock, a company which develops blockchain systems
transcosmos inc. is pleased to announce that the company has formed a capital and business alliance with RaBlockCo., Ltd, a technology company that develops and offers blockchain systems, on December 28, 2018.
01.28.19
BPO
transcosmos releases a technical assessment platform for manufacturing business
transcosmos inc. developed and released a technical assessment platform for the manufacturing industry to obtain required certifications.
01.23.19
DM
transcosmos releases “ARmadillo PLAYER,” an AR app that executes speedy and cost efficient initiatives
transcosmos inc. launched “ARmadillo PLAYER,” a new general AR app as a new menu to “transcosmosARmadillo,” its one-stop service that enables businesses to easily implement and utilize Augmented Reality (AR).
01.21.19
DM
transcosmos becomes a sponsor of “TEE! Family”-Exclusive Theater, opened in Naha City, Okinawa Prefecture
transcosmos inc. has become a sponsor of “TEE! FamilyTheater,” a new theater exclusive to “TEE! Family,” which is set to open in February 2019, by SUGAR TRAIN, Inc.
01.17.19
CCDMECGL
transcosmos opens “Semarang Center” and “Jakarta Center No. 4” in Indonesia
transcosmos inc. has opened two new operating centers in Indonesia, namely, “Semarang Center” and “Jakarta Center No. 4.”
01.16.19
DMEC分析
transcosmos releases “Access Log Analyst Development Course,” business intelligence training services
transcosmos inc. will release its proprietary training curriculum, “Access Log Analyst Development Course,” with the aim to assist clients in developing internal talent who can analyze access logs, website, and smartphone browsing history.
01.15.19
DMECGL
transcosmos holds an opening ceremony for “Wuhan Center”
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., held an opening ceremony for its new contact center, “Wuhan Center,” on January 11, 2019, inviting clients and partners. The center was established in July 2018.
01.11.19
DM
transcosmos expands and relocates “MC Naha Center,” which offers digital marketing services
transcosmos inc. expanded and relocated “Marketing Communication Naha Center” which delivers website development & operations services in Naha City, Okinawa Prefecture, and held its opening ceremony on January 10th, 2019.
