News & Topics
transcosmos China wins the “Call Center Outsourcing Solutions Award” by CTI Forum for the second straight year
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary received the “Call Center Outsourcing Solutions Award” at the “CTI FORUM 2018 Editors’ Choice Award” which was held in parallel with the “2018 CTI Forum Industry Applications and Market Analysis Theme Salon” hosted by CTI Forum on December 20, 2018.
transcosmos inc. offered “DEC Connect,” its proprietary API integration platform, to the official LINE account of “Domohorn Wrinkle” operated by Saishunkan Pharmaceutical Co., Ltd.
transcosmos inc. is delighted to announce that the company has developed next-gen contact center services powered by “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS).
transcosmos signs a strategic partnership agreement with China Unicom Shanghai Branch in the smart retail market
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., is delighted to announce that the company has formed a strategic partnership agreement with Shanghai Branch of China United Network Communications Group Co., Ltd. in September 2018.
transcosmos inc. opened “Marketing Chain Management Center Hakata” and held its opening ceremony on December 5, 2018.
transcosmos inc. established its e-commerce subsidiary “PT. transcosmos Commerce (transcosmos Commerce)” in Indonesia and launched its operations in November 2018.
transcosmos Korea becomes the first Excellent Award winner of the Republic of Korea Excellent Reading Culture Business Certification Program in the BPO industry
At the 5th Republic of Korea Excellent Reading Culture Business Certification Awards, which was held on October 23, 2018, transcosmos Korea, Inc., a business process outsourcing provider in the Republic of Korea and a subsidiary of transcosmos inc., was officially certified as the first in the BPO industry.
transcosmos inc. has formed a capital alliance with Heroleads (Thailand) Co., Ltd., a digital performance marketing provider in Thailand, with the aim to enhance its digital marketing business for the ASEAN market.
transcosmos inc. held a signing ceremony of the agreement with Nagasaki Prefecture and Oita City regarding the opening of its new service center, “BPO Center Sasebo,” on November 22, 2018.
transcosmos inc. has become a sponsor of “Sport Innovation Summit Tokyo 2018 (SiS Tokyo),” an event that provides an “opportunity” for the world’s top sports organizations and corporations to discuss the hottest topics.
transcosmos inc. will implement “3years Return Pass,” a new hiring program applicable to new graduates.
transcosmos Taiwan inc., a wholly-owned subsidiary of transcosmos inc. opened “Jiangzicui Center,” the first contact center in Taiwan and held an opening ceremony on October 31, 2018.
Shanghai transcosmos Marketing Services Co., Ltd. , a wholly-owned subsidiary of transcosmos inc. was awarded the “CCM Award – The Best Outsourcing Provider in China” at the “CCMW 2018 Annual Conference & the 14th China’s Best Customer Center Award (CCM Award) ” held in Beijing, China, on October 16, 2018.
transcosmos inc. is honored to announce that the company signed an “Agreement on cooperation between Ichikawa City and transcosmos inc.” with Ichikawa City, Chiba Prefecture.
transcosmos inc. is now developing new services that utilize “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS).
transcosmos inc. offers “GapFighter,” its proprietary brief User Experience (UX) research package free of charge.
transcosmos forms a Strategic Business Alliance with the World’s Number 1 Platform for Influencer Marketing “indaHash”
transcosmos inc. is pleased to announce that the company has formed a strategic business alliance with indaHash, the world’s number 1 Influencer Marketing platform.
transcosmos co-establishes “MIRAI CHALLENGE CONSORTIUM” with advanced technology alliance for the purpose of enterprise solutions
transcosmos inc. is proud to announce that the company has co-established “MIRAI CHALLENGE CONSORTIUM (hereinafter the “Consortium”)” with Lenovo Japan Ltd. and Motoki Sanada, an independent business creator, with the aim of advancing business transformation by leveraging cutting-edge technologies.
transcosmos is set to release “Non-voice Contact Center Package,” a dedicated customer inquiry service targeting the smartphone generation
transcosmos inc. will launch “Non-voice Contact Center Package,” a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time.
transcosmos releases “transcosmosARmadillo,” a one-stop service for implementing and utilizing practical AR
transcosmos inc. launched “transcosmosARmadillo,” its new one-stop service that enables businesses to easily implement and utilize Augmented Reality (AR).
transcosmos helps LAVA, a hot yoga studio, through delivering “Checking Lesson Schedule & Canceling Appointments via LINE” services
transcosmos inc. offered “DEC Connect”, its proprietary API integration platform to LAVA International, Inc. for LAVA to deliver their new service called “Checking Lesson Schedule & Canceling Appointments via LINE” which launched on September 3, 2018.
transcosmos offers ad delivery services by integrating “Adobe Advertising Cloud DSP” with “Adobe Analytics” for the first time in Japan
transcosmos inc. successfully enhanced its optimization features for ad delivery through the integration of “Adobe Advertising Cloud DSP (Advertising Cloud DSP)”, an end-to-end platform for managing digital advertising, with data stored in an analytics solution “Adobe Analytics” offered by Adobe Systems Co., Ltd.
transcosmos inc. is proud to announce that the company received the “Japan Advertising Cloud Agency of the Year” award in the Adobe-product sales partner-only award session at a pre-conference which was held prior to the “Adobe Symposium 2018” hosted by Adobe Systems Co., Ltd.
transcosmos inc. is delighted to announce that Shanghai transcosmos Marketing Services Co., Ltd., its wholly-owned subsidiary was once again awarded FIVE STAR SERVICE PROVIDER for the second half of 2018 by TMALL, the largest online marketplace in China.
Grand Design Co., Ltd., transcosmos inc., and transcosmos（Thailand) Co., Ltd. are delighted to announce that “Gotcha!mall”, a platform that connects consumers with stores and brands developed and operated by Grand Design, has launched its operations in Thailand as the first step towards expansion into the South Asian market.
transcosmos certified as a Gold Partner, the highest certification for “Sales Agent Partner Program” by Indeed
transcosmos inc. is delighted to announce that the company is certified as a Gold Partner, the highest certification rank for “Indeed Certified Partner Program in the 2nd half of 2018”, an exclusive program for authorized advertising sales agents of “Indeed”, the world’s #1 search engine for jobs.
transcosmos will open its new service center, “BPO Center Sasebo” in Sasebo City, Nagasaki Prefecture
transcosmos inc. will open its new service base, “BPO Center Sasebo” which is due to start operating in January 2019.
transcosmos inc. began offering “LINE WORKS,” the business version of LINE by Works Mobile Japan Co., Ltd. to the Civil Engineering Division of Taisei Corporation.
transcosmos has received the highest certification for “LINE Biz-Solutions Partner Program” for 2 consecutive years
transcosmos inc. is delighted to announce that the company is certified as a “Diamond” partner in the 2nd half of 2018, the highest certification rank for “Sales Partner” under the “LINE Account Connect” category for “LINE Biz-Solutions Partner Program”, a program run by LINE Corporation.
transcosmos inc. released “transpeech”, a voice recognition solution as one of its contact center services in August 2018.
transcosmos will open an annotation center which creates teacher data for AI and machine learning in Vietnam
transcosmos inc. will open a new “Annotation Center Vietnam” with 40 workstations as an additional center for developing teacher data for AI and machine learning inside transcosmos Vietnam Co., Ltd. on September 1, 2018.
25 industry-leading transcosmos Korea employees receive “COPC” certification, a global standard in the customer services industry
transcosmos Korea, Inc., a subsidiary of transcosmos inc., is delighted to announce that each one of the company’s 25 all-star team members received the “COPC CSP Implementation Leader” certification after going through a “COPC(R) Best Practices for CX Operations” training class from April 23 to April 27, 2018.
transcosmos becomes one of the initial partners of “LINE Point Connect”, LINE’s loyalty point service for enterprises
transcosmos inc. is delighted to announce that it has become one of the initial partners of “LINE Point Connect”, a “LINE” –based loyalty point service for enterprises offered by LINE Corporation.
transcosmos inc., on August 7, 2018, released its proprietary service “Harapeco Bangohan (“Hungry, let’s have dinner!”)” as a new skill for “Clova”, an AI assistant offered by LINE Corporation.
transcosmos inc. opened “BPO Center Okinawa Uruma”, its engineering services center in Uruma city, Okinawa, and held its opening ceremony on July 24, 2018.
transcosmos inc. offers end-to-end services that support all operations that are related to expense processing to companies that implement “SAP Concur”, a travel & expenses management solution offered by Concur Japan Inc.
transcosmos inc. attained the No.1 spot in the 2017 BPO player listing by revenue in Japan named in “Market Share Analysis: Business Process Outsourcing, Worldwide, 2017” by Cathy Tornbohm, Dean Blackmore, 25 June 2018, a BPO market research report issued by Gartner, Inc., the world’s leading IT research and advisory company headquartered in the U.S.
transcosmos inc. launched “KOTOBA Switch (literal translation: language switch)”, a tablet-based multilingual video interpreting service in order to accommodate the ever-increasing needs for multilingual support.
transcosmos launches a customer support service for “JUREN – BATTERY RENTAL SERVICE”, a new service by TEPCO Energy Partner
transcosmos inc. was entrusted with customer support services for “JUREN – BATTERY RENTAL SERVICE (JUREN)”, a new service launched on July 2, 2018, by TEPCO Energy Partner, Incorporated.
transcosmos becomes one of the initial “Clova Extensions Kit” partners that develop and scale LINE “Clova” skills
transcosmos inc. is delighted to announce that it has become one of the initial “Clova Extensions Kit” partners that can develop and scale skills (features) of “Clova”, an AI assistant offered by LINE Corporation.
transcosmos inc. and Communication Science Lab, an AI laboratory, have co-developed an AI which auto-judges customer service quality at contact centers. It is an outcome of their machine learning project which started as one of their initiatives to develop next-gen communication centers.
“Gotcha!mall”, a platform that connects consumers with stores and brands offered by Grand Design Co., Ltd. , has reached over 10 million friends on its LINE Official Accounts in 7 months after opening their account in November 2017.
transcosmos inc. is delighted to announce that the company launched operations of “transcosmos research and development, Inc.” on June 20, 2018.
transcosmos inc. will launch LINE-based customer support services for Hokkaido Air Water Inc. , a group company of AIR WATER INC.
Launch ICT-based facility management one-stop service for building owners and building management companies
Yasui Architects & Engineers, Inc. , transcosmos inc. and APPLIED TECHNOLOGY CO., LTD. are delighted to announce that the three companies jointly launch an ICT-based facility management one-stop service for building owners and building operating companies today, June 18, 2018.
transcosmos inc. on June 12, 2018, started to support “Flex Message” via its communication management platform “DEC Connect”.
transcosmos wins multiple awards in China for its design support services for the construction industry
transcosmos Design Development (Dalian) Co., Ltd. and Daqing transcosmos design development Co., Ltd. , wholly owned subsidiaries of transcosmos inc. , received multiple awards from various associations in China.
transcosmos undertakes “Special Fraud Prevention Call Center Business” operations commissioned by Oita Prefectural Police
transcosmos inc. undertook “Special Fraud Prevention Call Center Business” operations commissioned by the Oita Prefectural Police.
DMM.com , LLC, Koninklijke Sint-Truidense Voetbalvereniging NV , Candee, Inc. and transcosmos inc. are delighted to announce that the four companies will launch “Connected Stadium business” which aims at bringing ICT (Information and Communication Technology) into the stadium of the Belgian First Division Side Sint-Truiden VV, a professional football club operated by STVV.
transcosmos inc. has expanded its contact center, “Marketing Chain Management Center Tama” in order to correspond to its growing operations.
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center, “Xi’an Center” and held an opening ceremony on May 11, 2018.
transcosmos inc. and its subsidiary SOCIAL GEAR PTE LTD are supporting digital marketing initiatives of Saishunkan Pharmaceutical Co., Ltd. in Taiwan.
me&stars, a company which offers stars’ premium experiences via live streaming videos appoints Kosuke Kitajima, a gold medalist of Athens and Beijing Olympics as its CSO
me&stars.inc., a subsidiary of transcosmos inc. and an operator of the platform “me&stars” which offers stars’ premium experiences in the live commerce market, is delighted to announce the appointment of Kosuke Kitajima, a professional swimmer and multiple gold medalist at the Athens and Beijing Olympics as its CSO (Chief Sports Officer).
Hodaka, an operator of “Pony Cleaning”, a major laundry chain-store will join “Gotcha!mall” by Grand Design Co., Ltd., a platform which connects consumers with stores and brands, in partnership with transcosmos inc.
Magic Panda, a member of transcosmos group, received multiple awards from Alibaba Group that include The Customer Experience Excellence Award of 2018
Shandong Ya Nuoda E-Commerce Co., Ltd., a Chinese e-commerce service provider specializing in the apparel industry and a group company of transcosmos inc. has received various awards from Alibaba Group from 2017 to April 2018, that include The Customer Experience Excellence Award of 2018, the award which recognizes a company that showcased the best performance in 2017 in the customer experience category.
transcosmos inc. opened “BPO Center Kameido”, an IT outsourcing service operations center in Tokyo, and launched full-scaled operations on April 24, 2018.
transcosmos inc. started to offer “Addressable Advertising” which enables clients to deliver targeted ads to predefined audiences based on CRM data with the use of “AD2”, the addressable ad link tool offered by Synergy Marketing, Inc.
transcosmos authorized as a social advertising agency of “Tencent”, a giant internet corporation in China
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. became an authorized social advertising agency of Tencent Holdings Ltd., a giant internet corporation in China in September, 2017.
transcosmos inc. conducted the “Online Shopping Trends Survey in 10 Asian Cities 2018” in order to gauge consumers’ experiences of online shopping and their interests in cross border e-commerce across 10 major cities in Asia.
transcosmos inc. has formed an ad management team for Amazon, a new organization which consists of ad operations experts, in its Sendai Planning Center.
transcosmos inc. linked “Contact-Link”, its cloud-based contact center platform to “DECode,” its unique DMP services in order to centrally manage customer conversation logs and marketing data.
With the power of AI, transcosmos released “coemo”, its unique service which helps businesses develop, and deliver the most appealing ads that resonate with consumers based on real time users’ voices posted on SNS
transcosmos inc. released “coemo”, a unique service developed using “Google Cloud Natural Language API”, one of Google Cloud’s Cloud AI solutions.
transcosmos inc. received the Corporation Award for the Promotion of Gender Equality by Kumamoto prefecture on February 8, 2018.
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc. was awarded the “Integrated Call Center Solutions Award” at the “CTI FORUM 2017 Editors’ Choice Award Ceremony” which was held in parallel with the “2017 CTI Forum Industry Applications and Market Analysis Theme Salon” hosted by CTI Forum on December 21, 2017.
transcosmos linked DOCOMO “d living” chat app to “LINE” to help DOCOMO launch “Parent-Child Communication” service which supports parents watching over their children
transcosmos inc. assisted NTT DOCOMO, INC. in launching their “Parent-Child Communication” service which supports parents watching over their children by connecting “LINE” with the chat app of “d living” offered by DOCOMO.
transcosmos inc. was awarded the “Customer Case Study Contribution” at the partner conference at “LINE WORKS DAY” hosted by Works Mobile Japan Co., Ltd. on February 2, 2018.
transcosmos inc. enhanced “social gear Business+”, a community management software offered by its group company, SOCIAL GEAR PTE LTD, which helps clients achieve their business objectives on Facebook.
transcosmos will release “DECAds for Emergency”, a chat-based customer support service for corporate emergencies including product recalls and data leaks
transcosmos inc. will release “DECAds for Emergency”, a chat-based customer support service for corporate emergencies including product recalls and data leaks from March, 2018.
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., opened a new contact center “Changsha Center” in the Changsha National High-Tech Industrial Development Zone, Changsha city, Hunan province, China.
Shanghai transcosmos Marketing Services Co., Ltd., a wholly-owned subsidiary of transcosmos inc., was awarded the “Intelligent Business Innovation Award” for its intelligent business model and service philosophy at the “2017 Ebrun Future Retail Convention” hosted by Ebrun, a major e-commerce news media company in China.
transcosmos inc. and Yoshidamasaki Inc. co-developed “Beat Box OrchestAR (BeatAR)”, a smartphone app under the supervision of the world-renowned Japanese beatboxer Daichi, who belongs to Yoshidamasaki Inc. The app was released on January 12, 2018.
“DECAds Connect Edition”, a unique communication platform offered by transcosmos inc., is now compatible with “Amazon Alexa”, a cloud-based voice service by Amazon.